BNET Business Dictionary

Business Definition for: Balanced Scorecard

a system that measures and manages an organization's progress toward strategic objectives. Introduced by Robert Kaplan and David Norton in 1992, the balanced scorecard incorporates not only financial indicators but also three other perspectives: customer, internal business, and learning/innovation. The scorecard shows how these measures are interlinked and affect each other, enabling an organization's past, present, and potential performance to be tracked and managed.

Additional Resources

Benefiting from the Balanced Scorecard: Harvard professors Robert Kaplan and David Norton developed the balanced scorecard to help translate vision and strategy into action. This technique can make strategic planning a core part of any business. They showed that financial analysis, which is largely a look backward over past performance, isn't enough to guide long-term...; Tags: investment decision, business process, technique, BPR, standards, financial analysis, Total Quality Management, Strategic Planning, motivation, decision-making, vision, supplier, monitor, financial, strategy, to, Balanced Scorecard, BNET Editorial, Workforce Management, Human Resources, Performance Management, Quality, Marketing Research, Marketing, Performance, Team; Articles 2007-10-03
Executing Strategy with the Balanced Scorecard: Executing Strategy with the Balanced ScorecardRE: Executing Strategy with the Balanced ScorecardI consider adapting business to Balanced Scorecard itself is a strategy and the four quadrants for defining objectives is a sure way to paln and align organization using appropriate business systemRE: Executing Strategy with the Balanced ScorecardQuite often a...; Tags: Executing Strategy, Balanced Scorecard, strategy; Discussion threads 2008-08-14
Improve Your Game with a Balanced Scorecard: Are your business initiatives undermining one another? These greatest hits from the BNET Business Library will show you how to keep your goals aligned. Balanced Scorecard Behaviors Source: Business, The Ultimate Resource Two professors developed the balanced scorecard as an approach to strategic...; Tags: Top 5, dashboard, balanced scorecard, Game, Marketing, Marketing Research, BNET Staff, strategic planning; Articles 2007-06-25
Using the Balanced Scorecard as a Strategic Management System: The Idea in Brief ...; Tags: Balanced Scorecard, Strategy, Strategic Management, Financial, Performance, BNET Editorial, Marketing Research, Marketing, Rubber; Articles 2007-09-26
Using the Balanced Scorecard as a Strategic Management System: The Idea in Brief ...; Tags: Robert S. Kaplan, In Brief, Harvard Business Review, Strategic Planning, Marketing Research, Marketing, Balanced Scorecard, Performance, Strategy, David P. Norton, Financial, Strategic Management; Articles 2007-11-07

Bringing the Balanced Scorecard to Life: The Microsoft Balanced Scorecard Framework: This paper describes the Microsoft approach to developing and implementing a Balanced Scorecard for enterprise performance management. It presents basic information on the Balanced Scorecard performance management methodology, and identifies key business issues that must be addressed in developing and deploying a balanced scorecard. The paper then presents the Microsoft...; Tags: Microsoft Corp., Balanced Scorecard, Marketing, Marketing Research; White papers 2002-05-01
Improve Your Game with a Balanced Scorecard: Improve Your Game with a Balanced ScorecardBalanced ScorecardI'm currently a Business performance Manager Implementing BSC across both a retail and Head office enviroment. I would like to understand and share experiances with other organisationsRegardsFellow UserHi CarlI am using the BSC in an SME with 5 operating divisions and would be...; Tags: Balanced Scorecard, game; Discussion threads 2007-06-26
Hitting Home Runs With The Balanced Scorecard: It is believed that that no combination of Balanced Scorecard-related methodologies, software, and textbooks can guarantee successful implementation of the improvement measurement mechanism. Beyond such tools, IT executives should have access to individuals experienced in successful Balanced Scorecard implementations, whether internal or outside consultants. Such individuals can be essential in...; Tags: Balanced Scorecard, Marketing, Marketing Research; White papers 2001-04-27
A Balanced Scorecard Approach: This paper proposes a three-part balanced scorecard-based system — the board-balanced scorecard, corporate balanced scorecard, and executive balanced scorecard integrated into a cohesive information technology foundation. The users of these scorecards are the board of directors, executive management, general managers, and executive staff, respectively. This three-part balanced scorecard system can...; Tags: Balanced Scorecard, Marketing, Marketing Research; White papers 2003-10-01
Use the Balanced Scorecard First Report to Drive Success: As many successful organizations already know, the Balanced Scorecard is a tool, and more importantly a process to improve performance and drive breakthrough results. These organizations have invested in the journey to implement the Balanced Scorecard, embedding the framework in the way they do business. In order to embed the...; Tags: Balanced Scorecard Collaborative, Balanced Scorecard, Marketing, Marketing Research; White papers 2003-07-01
The Balanced Scorecard: Measures That Drive Performance: This HBR OnPoint collection shows how Balanced Scorecard can be used as an effective measure to drive performance. During a yearlong research project, the authors developed a "balanced scorecard" performance measurement system that allows executives to view a company from several perspectives simultaneously. The scorecard includes financial measures that reveal...; Tags: Performance, Scorecard, Balanced Scorecard, Marketing, Marketing Research; White papers 2000-02-01
Reinforcing a Customer-Centered Strategic Focus by Cascading a Balanced Scorecard: The benefits of the Balanced Scorecard go far beyond having useful measures and information. The process of developing the corporate Balanced Scorecard and then cascading it through the organization can be tremendously valuable. If the process is done in such a way to encourage a focus on meeting the needs...; Tags: ITNetwork365, Balanced Scorecard, Marketing, Marketing Research; White papers
Zen and the Art of the Balanced Scorecard: Today the use of balanced scorecards for performance management has become a hallmark of a well-run company. A recent study by Cranfield University showed that more than 50 percent of large enterprises use some type of a balanced scorecard. The concept is simple. In order for your business to...; Tags: Zen, Balanced Scorecard, Marketing, Marketing Research; White papers 2009-07-01
Balanced Scorecard, Strategy Tree, Scorecard and Excel Reports: Once Strategy Tree is created, one needs to get the Balanced Scorecard document. If some solutions are examined using Scorecard, a person needs to share the knowledge with others, one needs to have the Balanced Scorecard document. If a person needs to perform a further analysis then Excel report is...; Tags: Strategy, AKS-Labs, Balanced Scorecard, Microsoft Excel, Marketing, Marketing Research, Microsoft Office, Office Suites, Software; White papers
Implementing the Balanced Scorecard using Best Practices: Featuring the Balanced Scorecard Collaborative, Inc.: This webcast tells about professional services firm that facilitates the worldwide awareness, uses, enhancement, and integrity of the Balanced Scorecard as a value-added management process. It offers an integrated set of services to support your strategy execution efforts.CEO's are asking more from their finance entire organization. They have to make...; Tags: Strategy, Penton Media Inc., Best Practice, Balanced Scorecard, Marketing, Marketing Research; Webcasts 2002-10-23
Balanced Scorecard 101: The Balanced Scorecard BSC is a performance measurement tool that originated in the business world. Performance measurement is a way to track performance over time to assess if goals are being met. Traditionally, companies measured their performance by looking only at how they were doing financially. Today over half of...; Tags: Performance, Texas Education Agency, Performance Measurement, Balanced Scorecard, Performance Management, Marketing, Marketing Research, Human Resources, Workforce Management; White papers 2003-01-01
Maintaining the Balanced Scorecard: An Excerpt From Balanced Scorecard Step-by-Step: The paper outlines that balanced scorecard is not a metrics project, a technology project, or a human resources program. More than anything else, the balanced scorecard represents a major change initiative and as such can fall prey to the issues. Key change agents are critical to the success of any...; Tags: Matt H. Evans, Balanced Scorecard, Marketing, Marketing Research; White papers 2002-08-08
Balanced Scorecard: Linking Strategic Planning to Measurement and Communication: This paper discusses issues and strategies in implementing a Balanced Scorecard approach to facilitate strategic planning in a small private university library. Bond University has been using the Balanced Scorecard to measure and manage its performance. One of the challenges in implementing the Balanced Scorecard is selecting appropriate performance measures...; Tags: Strategic Planning, Bond University, Balanced Scorecard, Marketing, Marketing Research; White papers 2003-07-21
Improving Corporate Governance: A Balanced Scorecard Approach: Corporate governance is a matter of enormous public attention and concern. While tough measures such as Sarbanes-Oxley Act and the SEC orders and regulations reforms are necessary, given recent events, they are not sufficient. Corporate leaders need a modern set of tools that provide greater visibility into their organizations and...; Tags: Balanced Scorecard Collaborative, Balanced Scorecard, Corporate Governance, Corporate Law, Marketing, Marketing Research, Business Operations; White papers 2003-05-06
Balanced Scorecard and Sustainability: Examples From Literature and Practice: As a part of the authors' project, their role was to survey the literature and the practice to find examples of integration of environmental and social indicators in the Balanced Scorecard. In order to do this effectively one divided the survey in two distinct parts. The first part was concerned...; Tags: Sustainability, INSEAD, Balanced Scorecard, Marketing, Marketing Research; White papers 2003-04-30

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