BNET Business Dictionary
Business Definition for: Computer Telephony Integration
- the combining of computer and telephone technology to allow a computer to dial telephone numbers, route calls, and send and receive messages. One product of computer telephony integration is the process of caller identification, or caller ID. Caller ID identifies the telephone number a customer is calling from, searches the customer database to identify the caller, and pops up the customer account on the receiver's computer screen, using the facility known as screen popping, before the call is answered.
- Abbr. CTI
Additional Resources
- Distributing CTI across the enterprise. (computer-telephony integration)(includes related article on Enterprise Computer Telephony Forum Standards and extracts from an article on Netscape Open Network Environment)
- A NationsBank demo shows how CTI can move out of its niche role and into the mainstream of your IT structure. The time has come for an enterprise architecture for computer-telephony integration CTI. We do not need to relive the organizational c ...
- Research articles 1997-03-01
- Time Warner's computer system gives CSRs flexibility. (Time Warner New York City Cable Group; Computer Telephony Integration System; customer service representatives)
- Time Warner Cable of New York City has installed a Computer Telephony Integration system that enables customer service representatives in Queens and Manhattan to access consumer records from the database in Denver during telephone transactions almost Time Warner Cable of New York City has installed a...
- Research articles 1994-07-18
- Saratoga Systems Calls On Dialogic for Computer Telephony Integration Capabilities
- CAMPBELL, Calif.--BUSINESS WIRE--April 28, 1998--Saratoga Systems, a leading provider of customer management software with more than 60,000 users worldwide, has announced plans to enhance its Avenue customer management system with new computer telephony integration CTI capabilities made possible by a strategic agreement signed today with Dialogic Corp. (NASDAQ:DLGC), a leading...
- Research articles 1998-04-28
- CTI tallies honors from Open University - computer-telephony integration - Product Information
- The Open University is "a university without walls." Except for its administrative office, it has no campus, classrooms, library, laboratory or gymnasium. It does, however, have the latest computer-telephony integration CTI technology to help it run a more efficient operation and provide students with high-quality service and support.During a successful...
- Research articles 1996-06-01
- Franklin enters Computer Telephony Integration market
- WESTLAKE VILLAGE, Calif.--BUSINESS WIRE--Nov. 27, 1996--Franklin Telecom Wednesday announced that it has delivered the inaugural shipment of the ICV8. The ICV8, a new product for the exploding Computer Telephony Integration market, is an Industry Standard Architecture ISA buss Station card with 8 ports. The...
- Research articles 1996-11-27
- Vertical Demonstrates Telephony Integration with TeleVantage Product at LegalTech Conference; Showcases Computer Telephony and Voice IT Solutions for Legal Market
- CAMBRIDGE, Mass. -- Vertical Communications (ASFT.OB), a leading provider of next-generation, IP-based phone systems and applications that help businesses better serve their customers, announced that it will be exhibiting at LegalTech Westcoast 2005 taking place in Los Angeles this week. Vertical will demonstrate Computer Telephony Integration CTI with industry-standard software...
- Research articles 2005-06-22
- AnswerSoft provides industry's first OS/2 client application for Novell's Telephony Services; AT&T and Novell join AnswerSoft in expanding computer telephony market
- PLANO, Texas--BUSINESS WIRE--Nov. 2, 1994--AnswerSoft Inc., a leading developer of software for the computer telephony integration CTI market, Wednesday announced the industry's first OS/2 client application for NetWare Telephony Services.
- Research articles 1994-11-02
- Barclays Bank and Genesys Telecommunications in Enterprise-Wide Computer Telephony Agreement
- SAN FRANCISCO--BUSINESS WIRE--July 30, 1998--Barclays Bank has chosen Genesys Telecommunications Laboratories, Inc., the global provider of enterprise computer telephony integration software, as its strategic partner for the delivery of computer telephony solutions across its UK call centers.
- Research articles 1998-07-30
- ChatCom and StarVox Announce Alliance to Create Fault-Resilient Computer Telephony Platforms
- CHATSWORTH, Calif.--BUSINESS WIRE--Aug. 14, 1997-- Breakthrough Technology to Bring Fault Tolerance to $500 million Market ChatCom Inc., (NASDAQ:CHAT) and Computer Telephony software newcomer StarVox Inc. of San Jose, Calif., Thursday announced the formation of a business alliance designed to incorporate StarVox's...
- Research articles 1997-08-14
- Onyx Adds Powerful Computer Telephony Capabilities To Leading CRM Solution; Onyx CTI 1.5 Boosts Call Resolution Rates And Decreases Handle Times For Greater Business Productivity
- BELLEVUE, Wash. -- OnyxR Software Corporation (NASDAQ:ONXS), a worldwide leader in customer management solutions for the enterprise, today announced the immediate availability of Onyx CTI 1.5. Onyx CTI Computer Telephony Integration integrates the company's acclaimed CRM solutions with virtually any telephony system, providing contact center agents with the power to...
- Research articles 2006-01-20
- DIALOGIC RELEASES CT-CONNECT SOFTWARE TO CHANNELS; Computer-Telephony Integration Software Accelerates Time-to-Market for OEMs, VARs and Systems Integrators
- WOBURN, Mass.--BUSINESS WIRE--Aug. 7, 1995--Dialogic Corporation (NASDAQ:DLGC), and their Computer-Telephone Division, announced today the general availability of CT-Connecttm, an open standards-based call control server. CT-Connect is software that supports a wide range of major telecommunications switches and local area networks, in order to easily enable end-user computer-telephone integration CTI...
- Research articles 1995-08-07
- Davis Software and Samsung partner to provide TSAPI Computer Telephony solutions for the desktop; Davis provides PBX TSAPI driver for Samsung switch
- DALLAS--BUSINESS WIRE--Feb. 7, 1996--Davis Software Engineering and Samsung Telecommunications America have partnered to provide a total TSAPI Computer Telephony Integration CTI solution for the desktop.
- Research articles 1996-02-07
- Genesys Labs, San Bruno, CA, announces open-systems Computer Telephony integration for Centrex customers
- SAN BRUNO, Calif.--BUSINESS WIRE--April 17, 1995--Today Genesys Labs officially announced the availability of Centrex-based computer telephony applications to Call Center customers of selected local exchange carriers. The service will allow Centrex customers to have the same benefits enjoyed by call centers with elaborate premise PBX equipment. Centrex-based service...
- Research articles 1995-04-17
- Siemens Establishes Laboratory to Customize CTI Solutions; Lab Will Test and Integrate Customized Computer-Telephony Applications for Siemens Call Center Customers and Partners
- SANTA CLARA, Calif.--BUSINESS WIRE--Feb. 5, 1997--Siemens Business Communication Systems, Inc. today announced the establishment here of a Solutions Lab to test and integrate customized computer-telephony integration CTI applications for the company's ProCenter Professional Services PPS customers and partners.
- Research articles 1997-02-05
- Oki Semiconductor Extends its Product Family of Low Cost, Computer Telephony Bus Integration Devices; ML53612 is Ideal for Cost-Sensitive Medium-Density Applications
- SUNNYVALE, Calif.--BUSINESS WIRE--Sept. 20, 1999-- Oki Semiconductor, a leading manufacturer of advanced integrated circuit solutions for the communications market, today announced a new addition to its Computer Telephony CT Bus Integration Device family, the ML53612. The ML53612 is a complete CT bus system interface and time-slot exchange device that...
- Research articles 1999-09-20
- Ascom Nexion and Quicknet Technologies announce marketing partnership; Quicknet to distribute the NEXEN 2200 as part of a software developer's program for telephony solutions
- ACTON, Mass.--BUSINESS WIRE--March 12, 1996--Ascom Nexion and Quicknet Technologies jointly announced today the signing of a marketing partnership.Beginning immediately, Quicknet Technologies will market Ascom Nexion's NEXEN 2200 in the fast growing computer telephony integration market. The combination of the NEXEN 2200 and Quicknet Technologies' LAN Phone delivers a unique...
- Research articles 1996-03-12
- Siemens Rolm to showcase computer telephony applications and new CTI developer program at industry show; Computer Telephony Expo to feature leading edge CTI products and new CTI development program by leader in voice, data and multimedia communications
- SANTA CLARA, Calif.--BUSINESS WIRE--March 3, 1995--Siemens Rolm will be prominently featured at the upcoming Computer Telephone Integration CTI Expo to be held March 7th through 9th at the Dallas Convention Center in Dallas, Texas.
- Research articles 1995-03-03
- Net2Phone Wins 1998 Products of the Year Awards from Internet Telephony and CTI Magazines
- HACKENSACK, N.J.--BUSINESS WIRE--Jan. 21, 1999--IDT's (NASDAQ: IDTC) Net2Phone today announced that its suite of Internet telephony services were named 1998 Products of the Year by Internet Telephony and Computer Telephony Integration CTI Magazines.
- Research articles 1999-01-21
- Ariel Joins PICMG and ECTF To Help Further New CompactPCI and Computer Telephony Standards; Brings Expertise in Open Systems Remote Access To Both Industry Groups
- CRANBURY, N.J.--BUSINESS WIRE--July 19, 1999-- Ariel Corp. (Nasdaq:ADSP), a leading supplier of open systems remote access solutions for ISPs and technical OEMs, today announced that it has joined two key industry standards bodies: PICMG PCI Industrial Manufacturers Group and the ECTF Enterprise Computer Telephony Forum. By working more...
- Research articles 1999-07-19
- Dialogic and Norstan Announce CT-Connect Offering to 16,000 Customers; Computer-Telephony Integration Server Software Now Available Through Systems Integrators
- WOBURN, Mass.--BUSINESS WIRE--Oct. 23, 1995--Dialogic's Computer-Telephone Division (NASDAQ-DLGC) and Norstan Integration Services NIS, a division of Norstan, Inc. (NASDAQ: NRRD) today announced their services and product distribution agreement in which Norstan will offer Dialogic's CT-Connect server software to its 16,000 customers throughout the United States and Canada. Norstan is...
- Research articles 1995-10-23
