BNET Business Dictionary

Business Definition for: Emotional Intelligence

  • the ability to perceive and understand personal feelings and those of others. Emotional intelligence means recognizing emotions and acting on them in a reflective and rational manner. It involves self-awareness, empathy, and self-restraint. In the workplace, this ability can greatly enhance interpersonal communication and people skills. Emotional intelligence was first broadly discussed by Daniel Goleman.

Additional Resources

Understanding and Developing Emotional Intelligence
Although Daniel Goleman popularized the concept of Emotional Intelligence EI with the publication of his book in 1995, its origins can be traced to two researchers: John D. Mayer of the Department of Psychology at the University of New Hampshire and Peter Salovey, of the Department of Psychology at Yale...
Tags: Emotion, Emotional Intelligence, Leadership, Tools & Techniques, Management, BNET Editorial
Articles 2007-11-14
Is There Such a Thing as Emotional Intelligence?
I recently attended a seminar entitled Emotional Intelligence in the Workplace. The speaker was lively and enthusiastic and promoted the Emotional Blueprint model of Mayer-Salovey. To those unfamiliar with this model, the underlying principles are as follows: Emotion is information and ignoring it does not work. ...
Tags: Emotional Intelligence, Leadership, Tools & Techniques, Management, Chris Golis
Blog posts 2009-01-28
Do You Have Emotional Intelligence?
Do You Have Emotional Intelligence?It's all a combinationI belive similar to IQ, that EQ had a genetic component to it. Environment plays a large role in everything we learn and do, so that is something scientists often overlook. A recent test in Tuscula, Alabama showed that EQ and...
Tags: emotional intelligence, environment
Discussion threads 2007-12-17
Daniel Goleman: Adding Social Intelligence to Emotional Intelligence
Daniel Goleman: Adding Social Intelligence to Emotional IntelligenceRE: Daniel Goleman: Adding Social Intelligence to Emotional IntelligenceWhat a great subject matter to postulate. Daniel Goleman suggested, “Leading effectively is, in other words, less about mastering situations â€" or even mastering social skill sets â€" than about developing a genuine interest...
Tags: Daniel Goleman, Social Intelligence, emotional intelligence, leadership
Discussion threads 2008-09-10
Emotional Intelligence As a Standard Intelligence
It has been claimed that emotional intelligence EI meets traditional standards for an intelligence . Roberts et al. question whether that claim was warranted. The central issue raised by Roberts et al. concerning the work is whether there are correct answers to questions on tests purporting to measure emotional intelligence...
Tags: Emotionaliq.com, Emotional Intelligence, Leadership, Tools & Techniques, Management
White papers 2003-01-01
What Is The Role Of Emotional Intelligence In Business Today
This paper explains: what is emotional intelligence; what does emotional intelligence have to do with business; management and emotional intelligence; leadership and emotional intelligence; what is the role of emotional intelligence in business and in the future. It's likely that emotional intelligence is going to continue to become even more...
Tags: LoveToKnow, Emotional Intelligence, Leadership, Tools & Techniques, Management
White papers 2006-01-01
Emotional Intelligence Competencies In The Team And Team Leader: A Multi-Level Examination Of The Impact Of Emotional Intelligence On Group Performance
This paper examines the relationship between team leader emotional intelligence competencies, team level emotional intelligence, and team performance. It is argued here that team leader's emotional intelligence EI will influence the development of group level emotional intelligence, which was measured by teams Emotionally Competent Group Norms ECGN. Secondly, it is...
Tags: Team, Performance, Emotional Intelligence, Team Management, Leadership, Tools & Techniques, Management
White papers 2005-01-01
Definition and History of "Emotional Intelligence"
In 1985 a graduate student at an alternative liberal arts college in the USA wrote a doctoral dissertation which included the term "emotional intelligence" in the title. This seems to be the first academic use of the term "emotional intelligence." In comparison to say, mathematical intelligence, it is important to...
Tags: EQI.org, Emotional Intelligence, Leadership, Tools & Techniques, Management
White papers 2003-01-01
Leadership Skills and Emotional Intelligence
Emotional intelligence has become a popular topic in the business press in recent years. This article helps many leaders to understand and develop emotional intelligence competencies. This study compares scores on Benchmarks to self-reported emotional intelligence as measured by the BarOn EQ-i. It shows that the key leadership skills and...
Tags: Center For Creative Leadership, Emotional Intelligence, Leadership, Tools & Techniques, Management
White papers 2004-12-02
The Benefits Emotional Intelligence in Companies: Recruiting and Leadership Management
The purpose of this capstone proposal is to demonstrate the importance of emotional intelligence in the workplace. The capstone will discuss hiring emotionally intelligent people, evaluating leaders in companies with respect to how their level of emotional intelligence affects the rest of the organization, and training and continuing development of...
Tags: Recruiting, University Of Denver, Emotional Intelligence, Leadership, Tools & Techniques, Management
White papers 2005-05-31
Characteristics Of Emotional Intelligence
Many experts today are teaching emotional intelligence. People go to seminars, take classes, and generally pay a lot of cash to listen to someone teaching about emotional intelligence. People want to learn - Of course, this reason is at the core of teaching emotional intelligence. After all, who will be...
Tags: Emotional Intelligence, Leadership, Tools & Techniques, Management
White papers 2007-12-01
What's Love Got To Do With It? : Opening the Heart to Emotional Intelligence
The defines a concept of emotional intelligence that has become part of everyone's thinking. What we already knew, but had failed to acknowledge -- that the emotions matter and that emotional competence is as important as intelligence to help people do well -- has become a culture-wide "paradigm shift" readying...
Tags: Emotional Intelligence, Leadership, Tools & Techniques, Management
White papers 2001-05-01
Emotional Intelligence and Intrapersonal Conversations
The construct of Emotional Intelligence EI appears to be at a crossroads. While a number of investigations support the argument that there is indeed something besides cognitive intelligence IQ and specific job skills that accounts for the variance between average and superior performance, there are many questions yet to be...
Tags: Competency, Emotional Intelligence, Leadership, Tools & Techniques, Management
White papers 2006-04-18
Can Emotional Intelligence Improve Sales And Marketing Management?
Center for Strategic Relations announces an audio tutorial on emotional intelligence in business. This program shares the definition of emotional intelligence and answers the question, "Can emotional intelligence improve sales and marketing management" The author outlines his "Emotional Roadmap" that shows listeners how to deal with emotions in selling to...
Tags: Marketing, Sales, Emotional Intelligence, Leadership, Tools & Techniques, Management
White papers 2006-05-22
Why Emotional Intelligence Is More Important Than IQ
We have an emotional mind and a rational mind. In large part, our emotional mind developed to help us survive. To rely on the rational mind, which works much slower than the emotional mind, might have meant the end of mankind. The emotional mind springs into action much quicker than...
Tags: Mind, Hubpages, Emotional Intelligence, Leadership, Tools & Techniques, Management
White papers 2008-01-01
Developing Emotional Intelligence
From the executive summary: ‘Beyond the benefit of understanding oneself, the appeal of the concept of emotional intelligence is the hope for development. Many researchers of this concept contend that a person can develop the characteristics that constitute emotional intelligence. However, few have taken the time to rigorously evaluate change...
Tags: Emotional Intelligence, Leadership, Tools & Techniques, Management
White papers 2000-08-09
Emotional Intelligence: Issues And Common Misunderstandings
From the executive summary: ‘The influence of emotional intelligence on popular culture and the academic community has been rapid and widespread. While this has stimulated a surprising number or research initiatives across a wide range of domains within psychology, the swiftness with which the concept of emotional intelligence has caught...
Tags: Emotional Intelligence, Leadership, Tools & Techniques, Management
White papers 2003-10-01
Emotional Intelligence: Old Wine With a New Label
Emotional intelligence EQ wasn't "invented" when it was first introduced to the public a decade ago. The power of this method for describing the side of life that is more than mere "smarts" has generated demand for evidence that emotional intelligence is real and more than a flavor of the...
Tags: Wine, TalentSmart, Emotional Intelligence, Leadership, Tools & Techniques, Management
White papers 2004-11-12
Emotional Intelligence: A New Student Development Model
Emotional intelligence is a positive and exciting topic with enormous implications for K- 16+ education. Emerging interdisciplinary research and studies from education, business, psychology, and behavioral medicine are showing clear and significant contributions of emotional intelligence to human performance, personal health, and resilience. Emotional knowledge, skills, and intelligence hold a...
Tags: Education, Texas A&M International University, Emotional Intelligence, Leadership, Professional Development, Tools & Techniques, Management, Career
White papers 2004-03-28
On the Role of Emotional Intelligence in Organizations
Today emotional intelligence is a popular topic of many discussions among academic scholars and corporate executives. What exactly is emotional intelligence, and what role does it play in business and in education? This paper will attempt to answer these questions by providing definitions and a brief history of Emotional Intelligence...
Tags: Emotional Intelligence, Leadership, Tools & Techniques, Management
White papers 2002-02-19
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