Feedback: Definition and additional resources from BNET
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BNET Business Dictionary

Business Definition for: Feedback

  • the communication of responses and reactions to proposals and changes, or of the findings of performance appraisals, with the goal of enabling improvements to be made. Feedback can be either positive or negative. In the context of performance evaluation, or performance appraisal, positive feedback should be delivered to reinforce good performance, whereas negative feedback should be intended to correct or improve poor performance. Feedback that is delivered inappropriately can be very demotivating, so good communication skills are a prerequisite.

Wiktionary Definition for: Feedback

  • Critical assesment on information produced
  • Ex:''After you hand in your essays, I will give both grades and '''feedback'''.''
  • (''systems'') The signal that is looped back to control a system within itself.
  • The high-pitched howling noise heard when there's a loop between a microphone and aspeaker.

Additional Resources

How to Provide Feedback That Has an Impact
Feedback should have the impact it deserves by the manner and approach that is used to deliver the feedback. Feedback can make a difference to people if a defensive response can be avoided. This paper offers some suggestions on how to provide feedback that has an impact. Effective feedback is...
Tags: Feedback
White papers
Observation And Feedback
From the executive summary: ‘Observing work performance and providing feedback about it should be a routine part of the performance management process. Feedback should be based on observed and/or verifiable work-related behaviors, actions, statements, and results. This type of feedback is called behavioral feedback. Effective feedback helps the employee sustain...
Tags: Performance, Feedback, Performance Management, Human Resources, Workforce Management
White papers 2003-01-01
Performance Feedback
Researches indicate that it is quite painful to accept and give a negative feedback. It has been observed that the employees are more likely to restore the memory of negative feedback than the positive feedback. Such a scenario usually occurs when ongoing feedback is not practiced frequently in an organization....
Tags: Performance, Human Resources, Performance Management, Feedback, Workforce Management
White papers 2003-01-01
Giving Constructive Feedback
Performance feedback can be given two ways: through constructive feedback or through praise and criticism. One should not fall into the trap of giving praise and criticism on employee performance. Constructive feedback is information-specific, issue-focused, and based on observations. It comes in two varieties: positive feedback and negative feedback.
Tags: Feedback, Performance Management, Human Resources, Workforce Management
White papers
Giving and Receiving Feedback Well
When the thought of having to give or receive feedback arises, most people assume that the experience will be a negative and uncomfortable one. This isn't necessarily the case, though, and in fact it's good practice to highlight positive achievements or traits in any type of feedback situation. Here's how...
Tags: Feedback
Download resources 2006-06-01
Giving Feedback on Management Style: The three degrees of 360° feedback
Traditionally, feedback on management style has come from the top down, either as part of a yearly performance appraisal or after a particularly disastrous event. A newer approach considered the idea that a manager ought to receive management style feedback from more than one source and from people who knew...
Tags: Feedback, Performance Management, Performance Appraisal, Human Resources, Workforce Management
White papers 2003-01-01
Agent feedback on Quality Monitoring
Feedback is the second step in the Quality Monitoring Lifecycle, and it is a vital aspect of quality monitoring because it serves as the catalyst for performance improvement. Benchmarking results indicate that prompt feedback plays a major role in the success of quality monitoring programs. Participants in the 2001 Call...
Tags: Agent, Call-center, Feedback, Monitoring, Call Centers, Customer Relationship Management (CRM), Real Estate, It Operations, Enterprise Software, Software, Business Operations
White papers 2003-01-01
360 feedback, Leadership, Management Style and Performance Improvement
This article is to find new strengths and productivity through employee empowerment came the idea of performance appraisals from subordinates as well as superiors – “360-degree feedback.” It also involves three common ways of getting 360-degree feedback. It also includes set of questions before implementing 360 feedback and options of...
Tags: Human Resources, Workforce Management, Performance Management, Performance, Leadership, 360-degree, Performance Appraisal
White papers 2003-01-01
integrating performance review with continuous feedback
Feedback is information relevant to how well results are being achieved. Useful feedback is timely, feasible and understood, delivered to improve or reinforce performance.
Tags: Performance, Performance Review, Feedback, Performance Management, Human Resources, Workforce Management
White papers
Asking For Feedback And Using It Constructively
One of the most difficult aspects of public speaking is asking for feedback& and then actually using it. After all not every piece of feedback is given in a positive spirit. In fact, some of it can downright sting on first hearing or reading. Still, if you want to increase...
Tags: Feedback, PublicSpeakingExpert
White papers 2008-01-01
Improving Performance Scorecard Feedback
The most important reason for collecting performance scorecard data is to provide feedback so that adjustments or changes within the organization can be made in a timely manner. The process for communicating this feedback must be managed in a very proactive way. This white paper presents certain guidelines that are...
Tags: Performance, Feedback, Performance Management, Human Resources, Workforce Management
White papers
Five Steps To Giving Feedback
Feedback is the oil in the engine of teamwork: Keep it flowing and the engine can operate at a high level with no damage, let it dry up and your engine could seize up or fail completely, potentially beyond repair. Successful feedback must be focused on three key dimensions: results,...
Tags: Feedback, Team Management, Management
White papers 2007-03-01
How to Give Positive Feedback
Don't ever underestimate the power of positive feedback. One is quick to point out to someone when they make a mistake. Sometimes one forgets to acknowledge them when they do something right. Giving positive feedback can be a powerful tool for employee motivation. This paper shows to use it most...
Tags: Feedback, New York Times Co., Productivity
White papers
360 Degree Feedback: The Good, the Bad, and the Ugly
Implemented with care and training to enable people to better serve customers and develop their own careers, 360 degree feedback is a positive addition to one's performance management system. Started haphazardly, because it's the current flavor in organizations, or because "everyone" else is doing it, 360 feedback will create a...
Tags: Workforce Management, Human Resources, Performance Management, Performance, 360-degree
White papers
Does 360-Degree Feedback Negatively Affect Company Performance
In the contemporary business era, the 360-degree feedback appraisal system is in vogue. 360-degree feedback is a multi-source feedback mechanism in which each employee, right from the manager, and the peers evaluate and appraise the employee. Such feedback system gives a multi-dimensional perspective on the employee performance. The paper explores...
Tags: Performance Management, Performance, 360-degree, Human Resources, Society For Human Resource Management, Workforce Management
White papers 2002-06-01
Using 360-Degree Feedback In A Talent Management System
The method of 360-degree feedback involves the use of multi-rater feedback systems. The method is popular with training professionals and human resource departments. The 360-degree feedback method supports the development of management and leadership skills. It also helps in assessing the strengths and weaknesses of employees and provides a basis...
Tags: Human Resources, Workforce Management, Performance Management, Training, Talent Management, 360-degree, Method, Talent
White papers 2003-08-19
360-Degree Feedback Best Practices To Ensure Impact
From the executive summary: ‘The 360-degree feedback process, in which subordinates, peers, bosses, and customers provide behavioral and performance feedback to recipients has become ubiquitous in management and human resource development practices.’ The paper presents the best practices adopted by the organizations with regard to the feedback techniques. The paper...
Tags: Workforce Management, Human Resources, Performance Management, 360-degree
White papers 2003-01-01
The Great Debates About 360 Degree Feedback
In the great 360 degree feedback debate, do members of the organization provide 360 degree feedback anonymously or face-to-face? Do 360 ratings affect performance appraisal ratings and salary increases or are they used to provide employees feedback for development? These and several other debates rage on in the performance management...
Tags: Workforce Management, Performance Appraisal, Performance Management, Performance, 360-degree, Human Resources
White papers
Why Customer Feedback Should Drive Your Marketing Communications
Researches indicate that companies with strong brands are particularly effective at creating an inviting look, say, and feel. But, it is also important to build and retain strong customer relationships. Customer feedback is an important element of marketing. The process helps in analyzing a company's stand in the global market....
Tags: Marketing Communication, MarketingProfs, Customer Feedback, Marketing Research, Marketing
White papers 2003-02-04
Giving and Receiving Feedback
Giving and Receiving FeedbackQuestion about giving feedbackThe problem I run into often when I'm giving feedback is that I feel uncomfortable by giving a "not so good feedback". I usually make two mistakes:1) don’t say much and go do it myself, I know is terrible! But how can I ask...
Tags: Feed-back
Discussion threads 2007-04-08
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