ISO 9000: Definition and additional resources from BNET
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BNET Business Dictionary

Business Definition for: ISO 9000

  • a series of international quality management system standards. ISO 9000 provides a framework that can be used by any size or type of organization to develop a quality system. It lays down a general set of principles about good management practice, which identify the basic disciplines and specify criteria to ensure that products and services meet customers' requirements. The framework enables the measurement of consistency of an organization's systems for dealing with customer orders, purchasing, stock control, service provision, and service delivery. Requirements for certification include written quality procedures, regular management reviews, control of documentation, traceability, internal auditing, and the provision of training.

Additional Resources

ISO 9000
ISO 9000 is the structural framework of a business system that specifies, in very broad terms, the necessary components of a quality management system. Rather than being specific to any one industry, ISO 9000 details the basic requirements of the quality function for all industries. With hundreds of thousands of...
Tags: Tqm/Six Sigma/ISO 9000, ISO 9000, Business Operations, Quality, It Operations, Process Improvement, Iso standards
White papers 2003-01-01
The ISO Survey of ISO 9000 and ISO 14000 Certificates
"ISO does not itself issue certificates of conformity to ISO 9000 or ISO 14000. This is carried out independently of ISO by certification bodies in different countries. Therefore, there is no “official” central database of ISO 9000 and ISO 14000 certificates. However, ISO 9000 and ISO 14000 are two...
Tags: Process Improvement, Iso standards, ISO 9000, Survey, ISO 14000, Business Operations, Quality, Tqm/Six Sigma/ISO 9000, It Operations, ISO
White papers 2003-01-01
ISO 9000: Achieving & Retaining Certification for Professional Services Organizations and Internal Service Departments
This white paper reviews ISO 9000, what it provides organizations, and how Tenrox ISO Toolkit helps achieve and retain ISO 9000 certification. The paper also mentions how ISO 9000 relates to Six Sigma. ISO 9000, coupled with a modern software tool that is capable of facilitating process improvement initiatives and...
Tags: Certification, Business Operations, Quality, It Operations, Process Improvement, Iso standards, Tqm/Six Sigma/ISO 9000, ISO 9000, Tenrox, Professional Services
White papers 2003-03-01
ISO 9000 the New Skoda
Irrespective of what views people may have of dear old ISO 9000 the 2000 revision brought with it a fundamental change in approach. It is not surprising that changes to ISO 9000, however fundamental, will not bring about a new age simply because its contents have been tinkered with. It...
Tags: It Operations, Business Operations, Quality, Process Improvement, Tqm/Six Sigma/ISO 9000, Iso standards, ISO 9000
White papers 2001-12-01
Answering Questions About ISO 9000: 2000
ISO 9001 have played a very instrumental role in the organisation wrt its productivity and effectiveness. Since its Original Conception in 1987, Some 250,000 Organizations around the World have Registered for ISO 9000, a series of international standards that establishes Quality Management System QMS requirements.ISO 9000:2000 is a series of...
Tags: Eagle Group, ISO 9000:2000, Tqm/Six Sigma/ISO 9000, Eagle Group USA, ISO 9000, ISO 9001, Business Operations, Quality, It Operations, Process Improvement, Iso standards
White papers 2003-01-01
Reengineering Public Services Through ISO 9000
The objective of this paper is to examine the applicability of the management concept - reengineering, in managing the public sector and to relate the experience of implementing ISO 9000 in the civil service. It is not the intention of this paper to provide detailed strategies for the readers to...
Tags: Organizational Structure, It Operations, Quality, Business Operations, Human Resources, Tqm/Six Sigma/ISO 9000, ISO 9000, Re-engineering, Process Improvement, Iso standards
White papers 2001-05-03
Defining ISO 9000: 2000
By incorporating factors such as customer satisfaction and continual improvement, ISO 9000: 2000 moves closer to the principles of TQM than its predecessor while retaining the discipline of third-party assessment, registration and surveillance. Its benefits promise to be substantial. Under ISO 9000: 1994, an organization could choose to exclude activities...
Tags: ISO 9000, Eagle Group, Quality, It Operations, Process Improvement, Iso standards, Tqm/Six Sigma/ISO 9000, Eagle Group USA, Business Operations
White papers 2000-01-01
How Can Auto Suppliers Comply With Standards?
The changes in ISO 9000 affect the entire industry and other standards, including QS-9000 and the Tooling and Equipment TE Supplement. To understand the implications ISO 9001: 2000 will have on the automotive industry, the connectivity between ISO 9000 and QS-9000 must be examined. It started with a series of...
Tags: It Operations, Business Operations, Process Improvement, Quality, Iso standards, Tqm/Six Sigma/ISO 9000, Eagle Group USA, ISO 9000, Eagle Group, Standards, Supplier
White papers 2003-01-01
ISO 9000 Tools - ISO Surveys Address Growth Issues, Benefits and Costs of Registration
The worldwide ISO 9000 market continues to grow, but the Tenth Cycle of the ISO Survey reveals that the pace of that growth has slowed. The International Organization for Standardization ISO performs a regular survey on third-party certification trends with respect to two popular standards - the ISO 9000 series...
Tags: It Operations, ISO, Benefit, Tqm/Six Sigma/ISO 9000, Process Improvement, Iso standards, ISO 9000, Survey, Business Operations, Quality
Webcasts 2002-04-01
ISO Develops Unique Standard For Auditing ISO 9000 And ISO 14000 Systems
As part of ISO’s response to ISO 9000 and ISO 14000 users’ requirement for maximum compatibility between the two families of standards, the organization is developing a unique guideline for the auditing of both quality and environmental management systems. The development of ISO 19011 is a unique project for ISO...
Tags: Business Operations, Quality, Process Improvement, Auditing, Iso standards, ISO 14000, ISO
White papers 2001-12-01
ISO 9000: What is its Impact on Performance?
ISO 9000 is fast becoming a must for companies in both the manufacturing and service sectors. Due to its increasingly widespread acceptance, ISO 9000 is becoming an important factor in international trade, almost an imperative for companies that export to the European Union EU, wherein many cases buyers expressly require...
Tags: Business Operations, Quality, It Operations, Process Improvement, Iso standards, Tqm/Six Sigma/ISO 9000, ISO 9000, Performance
White papers 2000-07-01
How To Hire An ISO 9000 Consultant
This article provides few simple guidelines, which will help one choose the consultant best, suited to one’s needs. Companies pursuing ISO 9000 registration frequently begin the process by hiring consultants. Although registrars must meet certain accreditation requirements, ISO 9000 consultants have no overseeing bodies to qualify their competence. Some simple...
Tags: Business Operations, Quality, Process Improvement, Iso standards, Tqm/Six Sigma/ISO 9000, It Operations, ISO 9000, Consultant
White papers 2003-01-01
ISO 9000 Series Certification Over Time
The ISO 9000 experiences of the same sample of organizations over a five year time period is examined in this paper. The responses to a questionnaire sent out at the end of 1999 to companies which had a reasonably long term experience with the ISO 9000 series quality system are...
Tags: Business Operations, It Operations, Quality, Process Improvement, Iso standards, Tqm/Six Sigma/ISO 9000, ISO 9000, Erasmus University Rotterdam, Certification
White papers 2002-03-11
Coalition Formed to Address Needs of ISO 9000 Professionals; Fujitsu Software Introduces New ISO 9000 Certification Methodology Nation-Wide
SAN JOSE, Calif.--BUSINESS WIRE--Sept. 25, 1997--Taking a leadership position in helping companies ease the pain of ISO 9000 certification, Fujitsu Software Corporation has joined forces with XIS Consulting and Interleaf, Inc. to introduce a new methodology to ISO 9000 professionals.
Tags: ISO 9000
Research articles 1997-09-25
SCOR your ISO certification: prioritizing key operations helps make the most out of ISO 9000: 2000. (Quality Standards).(Supply Chain Operation Reference)
For manufacturers who are focused on renewing ISO certification this year, it is time to roll up the sleeves because there are significant differences between ISO 9000:1994 and ISO 9000: 2000. Many manufacturers are struggling because of the ISO emph For manufacturers who are focused on...
Tags: ISO, ISO 9000, manufacturer, supply chain
Research articles 2003-02-01
ISO 9000 in the Next Millennium
The business world is buzzing about the next revision of the ISO Quality Systems Standards, called ISO 9000:2000. This issue has polarized the business world, with factions either condemning or supporting the draft. Companies who chose to implement ISO 9000:2000 will need to transition contracts away from these obsolete...
Tags: It Operations, Business Operations, Quality, Process Improvement, Tqm/Six Sigma/ISO 9000, Iso standards, Business World, ISO 9000, ISO 9000:2000
White papers 2003-01-01
A Parable To Total Quality Management(TQM)
This paper presents an overall analysis of an organizational culture where ISO 9000 (now ISO 9000:2000) has been implemented. The scene is representing the situation in such a way that will clearly show the management’s attitude toward implementing ISO 9000:2000. Additionally this paper also represents the environmental situations of small...
Tags: Business Operations, Quality, Process Improvement, Iso standards, Tqm/Six Sigma/ISO 9000, Total Quality Management, Scene, It Operations, ISO 9000:2000
White papers 2003-01-01
From Conformance to Performance Auditing and Continuous Improvement of ISO 9000 Quality Certified Systems
There has been a major push by firms to seek certification to the International Quality Standards ISO 9000. This heightened interest is not without problems as many managers have misunderstood the value of seeking ISO 9000 certification. A review of the literature revealed a major gap in research in this...
Tags: Business Operations, It Operations, Quality, Process Improvement, Iso standards, Tqm/Six Sigma/ISO 9000, ISO 9000, University Of Melbourne, Performance
White papers 2002-02-07
Adding ISO 14001 to ISO 9000 Systems
Many organizations are choosing to comply or obtain registration to the ISO 14001 Environmental Standard. These organizations often choose to establish these systems because of customer demands, market requirements, risk management, corporate commitment or a combination of these reasons. Many of these organizations often have existing ISO 9000 systems when...
Tags: Quality, Business Operations, It Operations, Tqm/Six Sigma/ISO 9000, Process Improvement, Iso standards, ISO 9000, Market Requirement, ISO 14001
White papers 2003-01-01
Patient Safety, Six Sigma & ISO 9000 Quality Management
The International Organization for Standardization ISO is determined to help restore the public’s confidence in the health care industry in the U.S. Experts suggest that the ISO 9000 quality management can do wonders to the health care industry. The ISO 9000 quality management has managed to leave a lasting impact...
Tags: It Operations, Quality, Business Operations, ISO 9000, Health Care, Health Care Company, Patient, Human Resources, Software, Enterprise Software, Process Improvement, Iso standards, Tqm/Six Sigma/ISO 9000, Healthcare, Benefits, Vertical Industries, ISO 9000 Quality Management, Six Sigma
White papers 2003-01-01
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