BNET Business Dictionary
Business Definition for: Relationship Management
- the process of fostering good relations with customers to build loyalty and increase sales
Additional Resources
- SAP, Degussa Team. (IT in Brief).(Degussa AG will deploy customer relationship management pilot using mySAP Customer Relationship Management )
- SAG AG reports that Degussa AG will deploy a customer relationship management pilot using mySAP Customer Relationship Management mySAP CRM. The implementation of mySAP CRM will be supported by IBM ... SAG AG reports that Degussa AG will deploy a customer relationship management pilot...
- Research articles 2003-03-24
- SAP teams with degussa...and links with Rohm and Haas. (IT in Brief).(SAG AG rsays Degussa AG to deploy customer relationship management pilot using mySAP Customer Relationship Management )(Brief Article)
- SAG AG reports that Degussa AG will deploy a customer relationship management CRM pilot using mySAP Customer Relationship Management mySAP CRM. The implementation of mySAP CRM will be supported by ... SAG AG reports that Degussa AG will deploy a customer relationship management CRM...
- Research articles 2003-03-31
- Relationship Management, the Web and Organisational Performance in Australasia
- Relationship management practices, both traditional and employing the Web, were investigated and hypotheses tested concerning the influence of such practices on organisational performance. The reported study, conducted with a sample of Australasian organisations, finds that traditional and online relationship management constructs are discrete, and finds no significant direct influence of...
- White papers 2005-11-16
- Top industry analyst firm lists Click Commerce as a visionary in partner relationship management; Click Commerce strongly positioned in the partner relationship management market.
- M2 PRESSWIRE-17 October 2001-Click Commerce: Top industry analyst firm lists Click Commerce as a visionary in partner relationship management; Click Commerce strongly positioned in the partner relationship management market C1994-2001 M2 COMMUNICATIONS LTD RDATE:17102001 Amsterdam -- Click Commerce (Nasdaq:...
- Research articles 2001-10-17
- Channel relationship management market to consolidate, leaving one-third fewer players by 2006, according to META Group; METAspectrum evaluation of channel relationship management market released today.
- M2 PRESSWIRE-4 July 2003-META GROUP: Channel relationship management market to consolidate, leaving one-third fewer players by 2006, according to META Group; METAspectrum evaluation of channel relationship management market released todayC1994-2003 M2 COMMUNICATIONS LTD RDATE:07032003 FLEET, Hampshire - META Group, Inc....
- Research articles 2003-07-04
- CRM For Beginners - Customer Relationship Management Basics
- In order to maintain a successful business, the business must understand and maintain a positive relationship with its customers. Customer Relationship Management CRM is the process of bringing the customer and the company closer together. There are many different areas in which Customer Relationship Management can be implemented. The goal...
- White papers 2007-01-01
- First Union tackles CRM with CRMs.(customer relationship management, Customer Relationship Managers)(Statistical Data Included)
- First Union Corporation has embraced the customer relationship management CRM theme, and employs Customer Relationship Managers at many of its 2,300 branches. The CRM philosophy, and the requirements of this position, are discussed.First Union Corporation has embraced the customer relationship management CRM theme, and employs Customer Relationship Managers at many...
- Research articles 1999-10-01
- A New Vision For Relationship Management
- On the journey to high performance, communications and high-tech companies constantly work to improve the processes and information systems that support areas such as customer relationship management, partner relationship management, supply chain management, product lifecycle management, as well as their enterprise resource planning systems. Yet, as the importance of integrating...
- White papers 2004-03-22
- Enterprise-Wide Customer Relationship Management
- Article enumerates the concept of enterprise-wide customer relationship management which is useful for developing marketing strategies or for strategic formulation. Customer relationship management is a business concept as old as business itself. For a small business servicing less than a thousand or so customers, it is feasible to build and...
- White papers 2000-05-01
- Customer Relationship Management - On Demand
- SAP has expanded its industry-leading mySAP Customer Relationship Management application to include on-demand options. The SAP Customer Relationship Management on-demand solutions are easy-to-use Web-based solutions, which can be hosted and managed by IBM, a leader in managed application services. Together, SAP and IBM are exceptionally well positioned to address the...
- White papers 2006-06-01
- Fiserv Expands Relationship with Lexington State Bank; North Carolina Bank Installs Enterprise Relationship Management Suite to Drive Business Process Changes
- PITTSBURGH -- Fiserv Customer Centered Solutions Fiserv CCS, the customer relationship management CRM business of Fiserv, Inc. (Nasdaq: FISV), has expanded its relationship with Lexington State Bank, Lexington, N.C. Lexington State Bank is implementing the browser-based Enterprise Relationship Management Software Suite - a solution designed to improve the customer experience,...
- Research articles 2005-08-30
- VantagePoint Group, Vancouver, B.C., enters into a strategic agreement with Pivotal Corp., North Vancouver, B.C., a provider of customer relationship management software. (Vendor Moves).(Brief Article)
- VantagePoint Group, Vancouver, B.C., enters into a strategic agreement with Pivotal Corp., North Vancouver, B.C., a provider of customer relationship management software. ... VantagePoint Group, Vancouver, B.C., enters into a strategic agreement with Pivotal Corp., North Vancouver, B.C., a provider of customer relationship...
- Research articles 2001-10-01
- Designed To Differentiate: How Procurement Leaders Are Using Supplier Relationship Management
- Companies have an opportunity to achieve an additional 2 percent savings by increasing their focus on supplier relationship management. From a purely sourcing perspective, 2 percent savings for both all respondents and supplier relationship management leaders is achieved on total operating spend - this equates to ?43 million (US$50 million)...
- White papers 2008-05-08
- Before its sale to Ariba, e-auction provider FreeMarkets released its ES 4.0, featuring expanded decision management tools and more robust supplier relationship management capabilities.(Version *.*: latest sourcing software releases)
- Before its sale to Ariba, e-auction provider FreeMarkets released its ES 4.0, featuring expanded decision management tools and more robust supplier relationship management capabilities. For its part, Ariba ... Before its sale to Ariba, e-auction provider FreeMarkets released its ES 4.0, featuring expanded...
- Research articles 2004-04-01
- Oracle released the PeopleSoft Enterprise Supplier Relationship Management (SRM) 8.9 and PeopleSoft Enterprise Supply Chain Management (SCM) 8.9.(Brief Article)
- Oracle released the PeopleSoft Enterprise Supplier Relationship Management SRM 8.9 and PeopleSoft Enterprise Supply Chain Management SCM 8.9. This new release represents a launching plan for Oracle Project Fusion, providing customers with new f Oracle released the PeopleSoft Enterprise Supplier Relationship Management SRM...
- Research articles 2005-11-03
- Customer Relationship Management for a Higher Level of Customer Service
- For businesses large and small, their profitability and success depends upon customer retention, customer relationship enhancements and customer acquisition. This is often known as Customer Relationship Management or CRM. CRM is the managing of all business and interactions with customers. The main purpose of Customer Relationship Management is to allow...
- White papers
- Kraft Foods Builds Supplier Relationship Management Bridge
- In 2004, Kraft Foods embarked upon a sustainable growth plan to turn the company into a more focused, nimble and cost-effective global competitor. Part of this plan included a new Supplier Relationship Management SRM "Bridge" within Kraft's global procurement organization. Although the term SRM is used to refer to anything...
- Case studies 2005-12-01
- CRM gears up for manufacturing: software firms improve service, parts, dealer contact functions.(Customer relationship management software)(SAP AG)(mySAP CRM2005)
- IMPROVING SALES MANAGEMENT, tightening contacts with dealers and keeping better track of service parts are a few of the business functions that customer relationship management CRM software companies are emphasizing in their latest offerings. IMPROVING SALES MANAGEMENT, tightening contacts with dealers and ...
- Research articles 2005-08-01
- Fiserv Says Sterling Financial Corp. Chooses Enterprise Relationship Management Platform to Support Relationship Management Strategy and Organic Growth Initiatives
- PITTSBURGH -- Fiserv Customer Centered Solutions Fiserv CCS, the customer relationship management CRM unit of Fiserv, Inc. (Nasdaq:FISV), has expanded its relationship with Sterling Financial Corp., Lancaster, Pa.
- Research articles 2005-10-25
- J.D. Edwards Affirms CRM Strategy.(customer relationship management solution)(Brief Article)
- J.D. Edwards chairman, president and CEO Ed McVaney affirmed the company's need for an integrated customer relationship management CRM solution as part of its mid-enterprise strategy, but emphasizes that it is not dissolving its ... J.D. Edwards chairman, president and CEO Ed McVaney affirmed...
- Research articles 2001-06-25
