BNET Business Dictionary
Business Definition for: Service
- any activity with a mix of tangible and intangible outcomes that is offered to a market with the goal of satisfying a customer's need or desire. Early marketing tended to distinguish a service from a physical good, but more recently these two have been seen as interrelated because service delivery frequently has physical aspects. For example, in a restaurant, service is provided by a waiter but physical goods, such as the food and the dining room, are also involved. In modern marketing, all forms of services and goods can be seen as products.
Wiktionary Definition for: Service
- (''economics'') That which is produced, then traded, bought or sold, then finally consumed and consists of an action or work.
- Ex: ''Hair care is a '''service''' industry.''
- (''computing'') A function that is provided by one program or machine for another.
- Ex: ''This machine provides the name '''service''' for the LAN.''
- The military.
- Ex: ''I did three years in the '''service''' before coming here.''
- A set of dishes or utensils.
- Ex: ''She brought out the silver tea '''service'''.''
- The act of initially starting, or serving, the ball in play in tennis, volleyball, and other games.
- Ex: ''The player had four '''service''' faults in the set.''
- A religious rite or ritual.
- Ex: ''The funeral '''service''' was touching.''
- law The serving, or delivery, of a summons or writ.
- Ex: ''The '''service''' happened yesterday.''
- (''public service'') that which is provided by the Government or its agents
- Ex: ''The Job Centre provides a '''service''' to the unemployed.''
- to serve
- Ex: ''They '''service''' the customer base.''
- to perform maintenance
- Ex: ''He is going to '''service''' the car.''
Additional Resources
- Building Differentiated Service
- "Differentiation" - today's brand-building mantra. Yet very often, brands fail to truly exploit service (... service design, service delivery, service touchpoints) to make their products and experiences come alive in new, persuasive, and authentic ways. The truth is that scores of brands say they provide "Proprietary service" - but really...
- White papers 2005-06-10
- Innovation In Services: From Service Concepts To Service Experiences
- Identifying the nature of service experiences is recognized as being of primary importance in the shaping of an enhanced competitive position for industry; however service managers often have difficulty articulating the true nature In response to the competitive imperative for improved product/service development, this paper will develop a conceptual model...
- White papers 2006-06-30
- Service Supply Chain Strategies To Increase Corporate Profitability
- The increasing awareness of strategic value of service has directed the focus of companies to service supply chains. The service supply chain includes the appropriate service parts, customer engineers, and infrastructure for material movement and storage, repair, transportation, information systems, and communication. The paper discusses the unique challenges of service...
- White papers 2004-06-15
- Service Level Agreements
- The Service Level Agreement SLA is a written contract between the customer and the service provider that spells out the detailed terms and conditions of the service between the aforesaid entities. It is a tool to monitor the effective enforcement of the service clauses. The paper examines the concept of...
- Presentations 2003-01-01
- Service Management: A Growth Frontier
- Opportunity is knocking loudly in service management. As margins on traditional product sales shrink, manufacturers are looking at their service organizations to develop new revenue streams and drive sustainable growth. This white paper finds out how SAP Service and Asset Management helps to manage service as a strategic line of...
- White papers 2005-04-28
- An Overview of Self Service Systems: Saving Money With Self-Service
- Self service is one of the hottest topics being discussed in a payroll or HR conference or trade show. Self service is to payroll and HR, what online banking is to a bank customer. It is convenient, provides an automated interface to typical business processes and functions, reduces wait times...
- White papers 2003-12-01
- Differentiate Your Business Based On Outstanding Customer Service
- There is so much lip service paid to customer service that even those businesses that provide lousy customer service begin believing their own hype about how the customer comes first. The fact is that most businesses do a very poor job of serving their customers. Many have simply fooled themselves...
- White papers 1999-07-05
- Service Co-Production, Customer Efficiency And Market Competition
- Customers' participation in service co-production processes has been increasing with the rapid development of self-service technologies and business models that rely on self-service as the main service delivery channel. However, little is known about how the level of participation of customers in service delivery processes influences the competition among service...
- White papers 2003-02-03
- Service Co-Production, Customer Efficiency And Market Competition
- Customers' participation in service co-production processes has been increasing with the rapid development of self-service technologies and business models that rely on self-service as the main service delivery channel. However, little is known about how the level of participation of customers in service delivery processes influences the competition among service...
- White papers 2003-03-01
- Service Canada
- Service Canada Project provides citizens with uniform service in the medium of their choice (telephone, Internet or in person) using a common infrastructure, electronic channels. This is a front-line information service that has to meet the citizens' needs and refer them to the agency offering the specialized service, if necessary....
- Case studies
- The Real Estate Industry and the Service Crisis
- The service process and the details surrounding the real estate transaction are mysterious, invisible and even secretive for the average consumer. Quality service is the key to success and survival. And while most organizations, especially in real estate, talk about quality service, unfortunately quality service remains more talk than reality....
- White papers 2003-01-01
- Getting the Service Levels You Expect With Outsourcing
- Getting the quality and focus of service desired from a service provider can be quite challenging for a number of reasons. First, it requires getting the senior executives talking with each other to agree on what they're after. Second, conflicting goals have to be addressed. Third, organizations need to know...
- White papers
- Computer Service Repair Business and Providing Customer Service During All Aspects of a Sale
- Customer service is a crucial part of the computer service repair business, because computer service repair is about working with customers to solve problems. All aspects of computer repair should be focused on the customer and his problem. There are three phases of customer service, and very often the first...
- White papers
- A Picture Is Worth a Thousand Words: A Content Analysis of Consumer Complaints, Remedies, and Repatronage Intentions Regarding Dissatisfying Service Experiences
- Building on a research examining customers' complaints about service experiences, this study examined restaurant consumers' episode specific reactions to service failures. In the first stage of this work, restaurant patrons were asked to describe a recent service experience where they complained about some element of the service they received. From...
- White papers 2001-06-29
- Complaint Cant Reach Customer Service
- Not happy with customer care service? Use this letter to complains to an online service that you can never get a customer service representative on the phone.
- Tools & templates 2008-01-01
- Outsourcing Service Processes To A Common Service Provider Under Price And Time Competition
- In many industries, firms consider the option of outsourcing an important service process associated with the goods or services they bring to the market. Often, competing firms outsource this service process to one or more common service suppliers. When they outsource to a common service provider, this gives rise to...
- White papers 2005-12-08
- Measure Customer Service Levels
- Customer service is an important aspect of business as it can bring customers back again and again or send them and their friends away. By combining customer service, marketing and quality, you can build good relationships with your customers that will last beyond a single sale. Once you have customers,...
- White papers 2006-11-23
- Powering YORK International Service With Siebel Service Through YORKConnect
- This webcast discusses how YORK is leveraging Siebel CRM to achieve its stated goal of doubling its service revenue in the next five years. This webcast highlights how the actionable intelligence of Siebel Analytics, Siebel Call Center, Siebel Field Service, and Siebel Sales increases service sales productivity by 20%. By...
- Webcasts
- 7 Tips For Excellent Customer Service
- In the business world, good customer service often isn't good enough anymore. Customers and clients are becoming increasingly disenchanted with the merely adequate. For them, extraordinary service is the rule, not the exception. Anything less and they're happy to vote with their feet and their wallets. That makes extraordinary service...
- White papers
- Customer Efficiency, Channel Usage And Firm Performance In Retail Banking
- Innovations in technology and service design have increasingly enabled firms to incorporate self-service technology to augment or substitute for "Traditional" employee-provided service channels. Although it is clear that self-service can reduce cost, less is known about how customers utilize self-service channels in a multi-channel service delivery system and the resulting...
- White papers 2007-04-19
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