customer support following the purchase of a product or service. In some cases, after-sales service can be almost as important as the initial purchase. The manufacturer, retailer, or service provider determines what is included in any warranty (or guarantee) package. This will include the duration of the warranty—traditionally one year from the date of purchase, but increasingly two or more years—maintenance and/or replacement policy, items included/excluded, labor costs, and speed of response. In the case of a service provider, after-sales service might include additional training or helpdesk availability. Of equal importance is the customer's perception of the degree of willingness with which a supplier deals with a question or complaint, speed of response, and action taken.
George L. Katz, founder of Gekay Sales and Service Co, Ludlow, Mass., passed away recently. He began his career in 1950 at the Howdee Co, a full-line vending operation in Springfield, Mass. He advanced to become worldwide chief of vending for the Army and Air Force Exchange...
The role of the salesperson is undergoing fundamental change, and this is resulting in significant changes in sales compensation. The articles informs about the expected changes to the traditional sales role in the new millennium. It highlights the impact telemarketing, customer service groups inside sales and E-commerce would have on...
This webcast discusses how YORK is leveraging Siebel CRM to achieve its stated goal of doubling its service revenue in the next five years. This webcast highlights how the actionable intelligence of Siebel Analytics, Siebel Call Center, Siebel Field Service, and Siebel Sales increases service sales productivity by 20%. By...
Sales presentation is an effective tool towards selling a product or service to a client. It is a forum wherein the seller has many opportunities and avenues to communicate the sales pitch and sales information to the client. An effective sales presentation helps in creating desire and buyer’s conviction about...
An effective sales process is responsible for nurturing and cultivation of strong customer relations. This, in turn, helps in building customer loyalty with time. The modern business era has posed several challenges in the sales domain. The need of the hour for organizations is to discard old beliefs regarding the...
Selling involves a transaction between two or more individuals or parties wherein one party or individuals receives some product or service in exchange of an economic benefit or another service or product. An effective tool to communicate the seller’s point of views and the sales pitch to the buyer is...
Customer service forms the heart and soul of the sales endeavor in an organization. Most firms and brokers engage the services of sales assistants to look after the customer service activity. However, sometimes, sales assistants are found neglecting their main task and spending time in sundry activities. The paper examines...
RESEARCH TRIANGLE PARK, N.C. -- StrikeIron Inc., provider of the Web Services Marketplace, today announced that BrightStores has integrated StrikeIron's Tax Data Systems Sales and Use Tax Web Service into their shopping cart application. The Sales and Use Tax Web service allows users to instantly receive the sales and use...
With the presence of a fluctuating economy, in recent times, the product sales have been declining. In such a scenario, it is imperative for organizations to focus on strengthening the sales in the service sector. Putting together best practice processes and systems, in organizations, can accomplish this. The paper examines...
What undermines many financial institutions' efforts at developing a sales and service culture is the misperception that a bank can simply run their people through training, add a few other ingredients like tracking and, of course, some "incentives", and in due time the culture will change. To sustain a sales...
Sales presentation is an effective tool towards selling a product or service to a client. An effective sales presentation helps in creating desire and buyer’s conviction about the product or service at hand. While making the sales presentation, the seller should exude confidence and poise. This adds weight to the...
Franchised food-service sales grow 13% in '83 Sales at franchised food-service outlets will rise 14% to $44 billion this year as the number of units in operation increases by about 6,000 to more than 51,000, according to a new report issued by the United States Commerce Department. Food-service...
BRIDGEWATER, N.J.--BUSINESS WIRE--March 26, 1996--AT&T said today that it has implemented an indirect sales channel for AT&T NetWare Connect Service, and that more than 80 specially trained sales agents are now selling the service. The new sales agents, who underwent rigorous selection and training prior to selling AT&T NetWare...
In today’s customer centric business environment, service has assumed key importance in determining the success rate for an organization. The kind of service rendered determines whether a customer will return after the first sale for more. It is the basis of building customer loyalty and hence increased sales volume. A...
When it comes to starting a business, entrepreneurs face a number of challenges, not least the issue of whether there is actually a demand for their particular product or service. The more unique the concept, the greater the challenge in predicting future sales levels. However, as this paper will show,...
Companies can live and die by the quality of their sales force. A dazzling sales team can generate tremendous sales for an average product or service, but a clumsy sales team might not be able to do much with even a first-rate offering. A lot of people think they can...
Sales presentation is an effective tool towards selling a product or service to a client. An effective sales presentation helps in creating desire and buyer’s conviction about the product or service at hand. Strategic understanding of the client’s buying process, their needs, and competitor’s offerings are imperative for designing an...
Service and parts operations over 50 percent more profitable, yet NEW YORK, Oct. 8 /PRNewswire/ -- With September car sales data soon to be released, automotive companies are increasingly under pressure to beat the economic downturn and find ways to grow revenues. Many are watching sales forecasts...
JACKSONVILLE, Fla.--BUSINESS WIRE--Oct. 9, 1997--Physician Sales & Service, Inc. (Nasdaq/NM:PSSI) today announced that net sales for the second quarter ended September 30, 1997, were in excess of $250 million, over 31% higher than reported in the year-earlier period. Final results for the second quarter and first half are expected...
MOBILE, Ala.--BUSINESS WIRE--March 11, 1997--QMS Inc. (NYSE: AQM) today announced that it will combine its national sales and service divisions. Both entities will now report to Joe Niknejadi who has assumed the new position of senior vice president of national sales and service. In his new...
