BNET Business Dictionary
Business Definition for: Complaint
- an expression of dissatisfaction with a product or service, either orally or in writing, from an internal or external customer. A customer may have a genuine cause for complaint, although some complaints may be made as a result of a misunderstanding or an unreasonable expectation of a product or service. How a complaint is handled will affect the overall level of customer satisfaction and may affect long-term customer loyalty. It is important for providers to have clear procedures for dealing rapidly with any complaints, to come to a fair conclusion, and to explain the reasons for what may be perceived by the customer as a negative response.
- Also known as Customer Complaint
Wiktionary Definition for: Complaint
- a grievance, problem, difficulty, or concern; the act of complaining
- Ex:''I have no '''complaints''' about the quality of his work, but I don't enjoy his company.''
- a bodily disorder or disease; the symptom of such a disorder
- Ex:''Don't come too close, I've got this nasty '''complaint'''.''
Additional Resources
- CREW Releases Ethics Complaint And Files IRS Complaint Against Rep. Richard Pombo
- WASHINGTON, May 4 /U.S. Newswire/ -- Citizens for Responsibility and Ethics in Washington CREW has prepared an ethics complaint and filed an Internal Revenue Service IRS complaint against Rep. Richard Pombo (R-CA), alleging that he violated federal laWASHINGTON, May 4 /U.S. Newswire/ -- Citizens for Responsibility and Ethics in Washington...
- Research articles 2006-05-04
- CREW Releases Ethics Complaint And Files IRS Complaint AgainstRep. Pombo; Alleges Potential Violations of Bribery, Tax Laws,
- WASHINGTON, May 4 /U.S. Newswire/ -- Citizens for Responsibility and Ethics in Washington CREW has prepared an ethics complaint and filed an Internal Revenue Service IRS complaint against Rep. Richard Pombo (R-Calif.), alleging that he violated federaWASHINGTON, May 4 /U.S. Newswire/ -- Citizens for Responsibility and Ethics in Washington CREW...
- Research articles 2006-05-04
- Feds Look At HMO Complaint Systems.
- The results of a new U.S. General Accounting Office study suggest that managed care may be a good influence on health plan complaint systems. The congressional agency developed a list of nine important complaint system features, then asked 38 health maintenance organizations and...
- Research articles 1998-09-14
- L.A. gripes surge as subs dwindle.(Los Angeles Board of Information Technology Commissioners requires cable operators to explain complaint calls)(Brief Article)(Statistical Data Included)
- Complaint calls to Los Angeles city officials soared 61 percent last year, and regulators called on cable operators recently to explain why. According to a complaint summary by the Information Technology Agency, 641,201 consumers made 21,233 Complaint...
- Research articles 2002-05-20
- Labor Dept. readies complaint vs. Clinic. (Cleveland Clinic Foundation)
- Labor Dept. readies complaint vs. Clinic The U.S. Department of Labor is planning to file within the next month an administrative complaint against the Cleveland Clinic Foundation alleging violations of the equal employment provisions of its federalLabor Dept. readies complaint vs. Clinic ...
- Research articles 1990-12-03
- Ga. appeals court decertifies class action auto complaint.
- Ga. Appeals Court Decertifies Class Action Auto Complaint The Georgia Court of Appeals has ordered decertification of a class action complaint against Aetna Casualty & Surety Co. involving more than 300 Atlanta motorists injured in car crashes. Ga. Appeals Court Decertifies Class Action Auto...
- Research articles 1990-12-03
- Union Filing Age Discrimination Complaint Against FAA
- WHEATON, Md., Feb. 9 /U.S. Newswire/ -- The National Association of Air Traffic Specialists NAATS announced today they have filed a class action complaint against the FAA for age discrimination. The complaint identifies 1,935 Controllers adversely affeWHEATON, Md., Feb. 9 /U.S. Newswire/ -- The National Association of Air Traffic...
- Research articles 2005-02-09
- MEXICO MAY JOIN CANADA, OTHER COUNTRIES IN FILING COMPLAINT AGAINST U.S. ABOUT CORN SUBSIDIES.
- Mexico is considering joining Canada and several other countries in filing a complaint against the US for providing unfair subsidies to corn producers. The complaint, to be lodged with the World Trade Organization WTO, could be accompanied by a si Mexico is considering joining Canada...
- Research articles 2007-03-14
- Classic threatens Cablevision Systems. (Classic Sports Network to file complaint against Cablevision Systems Corp over alleged predatory bargaining tactics)
- Says it plans to file complaint with FCC claiming MSO demanded piece of action as quid pro quo for carriage; Cablevision calls charge baseless Classic Sports Network says it will file a complaint with the FCC against Cablevision Systems Corp. ...
- Research articles 1997-03-10
- EMS Technologies file patent complaint against Allgon.(Business)
- EMS Technologies Inc. recently filed an amended patent infringement complaint against Allgon AB and two of its subsidiaries. The amended complaint contends Allgon infringes on four EMS patents and identifies 32 other Allgon antenna models ... EMS Technologies Inc....
- Research articles 2003-03-24
- FTC makes DBS complaint. (Federal Trade Commission, PAL Financial Services and Media Management)(Brief Article)
- FTC makes DBS complaint The Federal Trade Commission has filed a complaint in federal district court against Santa Ana, Calif.-based PAL Financial Services and Media Management for an allegedly fraudulent satellite TV investment scheme. The FTC alleg FTC makes DBS complaint The Federal Trade Commission has...
- Research articles 1995-06-05
- RIAA files complaint against Technicolor. (Industry News).(Brief Article)
- The Recording Industry Association of America RIAA announced it has filed a CD-copying complaint against Technicolor's Camarillo plant. According to the complaint, filed in federal court in Los Angeles, Technicolor's plant in Camarillo, CA, knowing The Recording Industry Association of America RIAA announced it has...
- Research articles 2002-04-01
- Labor Department Files Administrative Complaint Alleging Hiring Discrimination Against INA Bearing Company in South Carolina
- WASHINGTON, Jan. 27 /U.S. Newswire/ -- The U.S. Department of Labor today filed an administrative complaint against INA Bearing Company of Fort Mill, S.C. The complaint alleges that INA discriminated against 567 minority job applicants for skilled and seWASHINGTON, Jan. 27 /U.S. Newswire/ -- The U.S. Department of Labor...
- Research articles 2003-01-27
- Labor Department Files Administrative Complaint Against Whirlpool Corporation Alleging Hiring Discrimination
- WASHINGTON, Feb. 10 /U.S. Newswire/ -- The U.S. Department of Labor today filed an administrative complaint against Whirlpool Corporation, headquartered in Benton Harbor, Mich. The complaint alleges that Whirlpool, a federal contractor, discriminated agaWASHINGTON, Feb. 10 /U.S. Newswire/ -- The U.S. Department of Labor today filed an administrative complaint...
- Research articles 2003-02-10
- Open Debates Files FEC Complaint Against the Commission on Presidential Debates
- WASHINGTON, Feb. 19 /U.S. Newswire/ -- Today, Open Debates filed a complaint with the Federal Election Commission FEC against the Commission on Presidential Debates CPD. The complaint contains previously unreleased, secret documents that reveal how thWASHINGTON, Feb. 19 /U.S. Newswire/ -- Today, Open Debates filed a complaint with the Federal...
- Research articles 2004-02-19
- Our-Street.com files revised complaint with SEC against H-Quotient, Inc.
- M2 PRESSWIRE-9 September 2003-Our-Street.com: Our-Street.com files revised complaint with SEC against H-Quotient, Inc.C1994-2003 M2 COMMUNICATIONS LTD RDATE:09092003 Vienna, VA -- Our-Street.com, an Internet-based, public company watchdog, announced today that it has filed a second complaint with the SEC against H-Quotient,...
- Research articles 2003-09-09
- Employee Complaint Form
- When an employee brings forth a complaint, it is imperative that you engage in a prompt and thorough investigation. It is also important to have an employee document the entirety of his or her complaint, as it serves not only as a guideline for the investigation but also prevents him...
- Tools & templates 2000-12-12
- Complaint Letter, Unsatisfactory Products
- You have received defective merchandise and you want to complaint about the same to the vendor? Then you must write a letter to the vendor. While writing a complaint letter, be specific about the nature of the problem, give the supplier the benefits of the doubts, propose a remedy and...
- Tools & templates 2008-01-01
- Complaint Service Is Too Slow
- Want to complaint about slow complaint service? Then use this template as a complaint letter to an online service that their servers and other connections are too slow.
- Tools & templates 2008-01-01
- Speedvision and Outdoor Life Networks last week reiterated their request that the FCC postpone a program-access complaint filed by satellite broadcaster Echostar.
- Speedvision and Outdoor Life Networks last week reiterated their request that the FCC postpone a program-access complaint filed by satellite broadcaster Echostar. The cable networks said regulators should take no action on Echostar's complaint unti Speedvision and Outdoor Life Networks last week reiterated their...
- Research articles 1999-03-08
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