BNET Business Dictionary
Business Definition for: Customer Care
Additional Resources
- Verizon Wireless, T-Mobile garner top customer care ratings
- Computerworld - Verizon Wireless, T-Mobile USA and Alltel today tied for the highest ranking in wireless customer care awarded by J.D. Power and Associates. But AT&T and Sprint Nextel finished no better than average, even as the overall industry rating improved. J.D. Power based its ranking on feedback from more...
- News items 2009-08-13
- CSG Systems pre-integrates customer self care and electronic billing applications with Kenan Platforms; CSG continues drive to help telecommunications operators improve customer care and reduce expenses through CSG(TM) Total Care solution.
- M2 PRESSWIRE-23 July 2003-CSG Systems: CSG Systems pre-integrates customer self care and electronic billing applications with Kenan Platforms; CSG continues drive to help telecommunications operators improve customer care and reduce expenses through CSGTM Total Care solutionC1994-2003 M2 COMMUNICATIONS LTD RDATE:07222003 ...
- Research articles 2003-07-23
- Online Customer Care - Your Options
- Customer care includes tech support, billing inquiries, shipping statuses to good old-fashioned feedback methods. Customer care can literally make or break your business's online endeavors. The type of customer care your Website must deliver depends entirely on the product or service you sell.Customer care really boils down to the bottom...
- White papers 2002-09-14
- Triton PCS renews customer care contract with Convergys.
- M2 PRESSWIRE-22 May 2003-CONVERGYS CORPORATION: Triton PCS renews customer care contract with ConvergysC1994-2003 M2 COMMUNICATIONS LTD RDATE:05222003 Cincinnati - Convergys Corporation (NYSE: CVG), the global leader in integrated billing, employee care, and customer care services, announced today the renewal of a...
- Research articles 2003-05-22
- Verizon leads in customer-care survey, Cingular makes gains.(News)
- Cingular Wireless L.L.C. is closing the gap in customer care, but Verizon Wireless and T-Mobile USA Inc. maintained their positions atop Vocal Laboratories' quarterly report measuring the quality of customer care among wireless carriers. The Cingular Wireless...
- Research articles 2005-07-25
- IDC Profiles Leading Customer Care BPO Providers and Evaluates Their Ability to Lead In the Marketplace
- FRAMINGHAM, Mass. -- A newly released IDC study analyzes and profiles customer care services firms that provide strong examples of leadership and innovation in the customer care BPO market. This new IDC study, Worldwide Customer Care BPO: 2004 Competitive Landscape Leadership Report (IDC #31437), features in-depth research on customer care...
- Research articles 2004-07-26
- Customer care goes up a gear
- Gainmanor Fiat is so passionate about customer care it has continued to expand its workforce, employing two dedicated customer care staff. Customer care receptionist Dee Rhodes and service manager Steve Robson are the latest recruits to join Gainmanor, and are both looking forward to a successful career at their...
- Research articles 2004-06-11
- CSG Systems International, Inc. completes acquisiton of Lucent Technologies' billing and customer care assets; Acquisition creates global customer care and billing powerhouse across all segments of telecommunications industry.
- M2 PRESSWIRE-1 March 2002-CSG: CSG Systems International, Inc. completes acquisiton of Lucent Technologies' billing and customer care assets; Acquisition creates global customer care and billing powerhouse across all segments of telecommunications industry C1994-2002 M2 COMMUNICATIONS LTD RDATE:01032001 ...
- Research articles 2002-03-01
- Sprint PCS. (opens national customer-care center in Fort Worth, Texas)(Brief Article)
- FORT WORTH -- Sprint PCS has opened its national customer-care center here. The 150,000-square-foot facility, at 4701 Mercantile Drive, will employ about 800 people. "Our customer advocates will handle service activation, inbound customer care, FORT WORTH -- Sprint PCS has opened its national customer-care center...
- Research articles 1996-11-18
- Open-cIS Customer Care Software Goes into Production at DQE, Inc
- Business Editors & Technology Writers MINNEAPOLIS--BUSINESS WIRE--Jan. 22, 2001 Billing services organization at DQE, Inc. is now officially using the customer information system developed by rising customer-care and billing solution provider Open-c Solutions, an emerging provider of customer-care software solutions, announced that AquaSource, an affiliate...
- Research articles 2001-01-22
- CSG Systems introduces enhanced version of CSG(TM) ICMS customer care and billing solution; Release reinforces CSG's commitment to ICMS customer base and prospects.
- M2 PRESSWIRE-21 May 2003-CSG Systems: CSG Systems introduces enhanced version of CSGTM ICMS customer care and billing solution; Release reinforces CSG's commitment to ICMS customer base and prospectsC1994-2003 M2 COMMUNICATIONS LTD RDATE:05202003 ENGLEWOOD, Colo. - CSG Systems (Nasdaq: CSGS), a leading...
- Research articles 2003-05-21
- ClientLogic and Visage Mobile Sign Strategic Outsourced Customer Care Partnership; Leading customer care outsourcer among best-of-breed technologies and services chosen to support Visage Mobile's MVNO wireless platform
- NASHVILLE, Tenn. -- ClientLogic, a leading international business process outsourcing provider, announced that it has signed a strategic business partnership with Visage Mobile, the first U.S. enabler of private label wireless services, to provide scalable and flexible outsourced customer care to its Mobile Virtual Network Operators MVNOs. As Visage Mobile's...
- Research articles 2005-10-03
- J.D. Power and Associates Reports: Live-Person Interaction is Key to Receiving Positive Wireless Customer Care Experience; T-Mobile Ranks Highest in Wireless Customer Care Performance for Second Consecutive Year
- WESTLAKE VILLAGE, Calif. -- Customer service issues that are handled by a service representative, either over the phone or at a retail store, generate significantly higher customer care ratings than non-human, computer-generated interaction, according to the J.D. Power and Associates 2005 Wireless Customer Care Performance StudySM released today.
- Research articles 2005-06-08
- Convergys Corporation revenues up 12 percent -- earnings of $0.21 -- on strong revenue growth in customer care and employee care in the third quarter; The Customer Management Group grew 19 percent from the prior year and 9 percent from the prior quarter;
- M2 PRESSWIRE-20 October 2004-CONVERGYS CORPORATION: Convergys Corporation revenues up 12 percent -- earnings of $0.21 -- on strong revenue growth in customer care and employee care in the third quarter; The Customer Management Group grew 19 percent from the prior year and 9 percent from the...
- Research articles 2004-10-20
- Convergys Corporation revenues up 12 percent -- earnings of $0.21 -- on strong revenue growth in customer care and employee care in the third quarter; The Customer Management Group grew 19 percent from the prior year and 9 percent from the prior quarter;
- M2 PRESSWIRE-20 October 2004-CONVERGYS: Convergys Corporation revenues up 12 percent -- earnings of $0.21 -- on strong revenue growth in customer care and employee care in the third quarter; The Customer Management Group grew 19 percent from the prior year and 9 percent from the prior...
- Research articles 2004-10-20
- USDTV Launches CSG Systems' Industry-Leading Customer Care and Billing Applications
- SALT LAKE CITY -- Implementing State-of-the-Art Customer Care and Billing Applications Provides USDTV with Tools to Strengthen Customer Relations and Manage Growth U.S. Digital Television, LLC USDTV, the nation's leading low-cost, all-digital wireless cable alternative, today announced it is deploying state-of-the-art customer care and billing solutions from CSGR Systems....
- Research articles 2006-05-02
- The Customer Care Workforce: Driving More Profitable Customer Interactions
- Companies now recognize that improving the performance of their customer care workforce plays a critical role in creating more profitable customers. Over the past decade, organizations have accepted two truisms. First, improving the performance of their people improves the performance of their business. Second, superior customer relationship management capabilities are...
- White papers 2002-10-30
- Convergys Corporation Announces Five-Year English/Spanish Customer Care Contract with TeleCorp PCS
- CINCINNATI--BUSINESS WIRE--Dec. 14, 1998--Convergys Corporation, the global leader in providing outsourced, integrated, customer care and billing services, announced today it has signed a five-year customer care contract with TeleCorp PCS, one of AT&T Wireless' lead affiliates. Convergys will help support TeleCorp in the area of inbound customer care functions in...
- Research articles 1998-12-15
- Kenan Technologies Unveils Arbor™/BP Version 4.0 For Comprehensive Billing And Customer Care; Market Leading Billing and Customer Care Product Speeds New Operators' Entrance Into Converging Markets
- CAMBRIDGE, Mass.--BUSINESS WIRE--Oct. 30, 1995--Kenan Technologies, a leading supplier of next-generation billing, customer care, and business support systems for the converging telecommunications, interactive services and cable TV industries, today announced general availability of the newest release of Arbor/BP, the world's most advanced UNIX-based and production-proven invoicing and customer care platform.
- Research articles 1995-10-30
- Optus Selects Convergys for Outsourced Customer Care Services; Convergys To Operate Contact Center in India to Supplement Optus' Domestic Contact Center Operations in Australia
- CINCINNATI & SYDNEY -- Convergys Corporation (NYSE:CVG), a global leader in integrated billing, employee care, and customer care services, announced today its first customer care agreement with an Australian-based company. The four-year outsourced services contract is with Optus, a leading Australian integrated communications provider. Convergys will supplement Optus' domestic contact...
- Research articles 2005-01-18
