BNET Business Dictionary

Business Definition for: Customer Complaint

Additional Resources

The Seven Habits of Customer Champions
Competition's fierce and purse strings are pulling ever tighter as the credit crunch bites. So save yourself some marketing spend and keep your customers happy. Business guru Tom Peters said: "It is the greatest kept secret in the global economy today. If you can provide awesome care...
Tags: Customer, Branding, Workforce Management, Advertising & Promotion, Customer Relationship Management (CRM), Strategy, Marketing, Human Resources, Enterprise Software, Software, Management, Richard Denny
Blog posts 2008-04-16
Responding To Justified Complaint: Damaged Shipment
To apologize and respond to a customer complaint for the damaged shipment, this template of a formal letter will be useful.
Tags: LetterPremier.com
Tools & templates 2008-01-01
Dealing with a Customer Incident
It’s definitely a moment of tension: A customer is unhappy, perhaps irate, and is seeking both attention and satisfaction. Or perhaps a customer has suffered a major setback, perhaps from a storm or fire—and the customer is looking to you to rescue his business. If a company employee tries to...
Tags: incident management
Articles 2007-02-28
Using E-mail to Negotiate
It's not unusual to conduct negotiations via e-mail. It's fast, convenient, reliable—and global, so we can conduct almost all preliminary discussions without spending time and money on travel. We're no longer captive to time zone differences or long waiting periods before connecting with the right person.We do, however, face new...
Tags: BNET Editorial, negotiation, clarification, e-mail, competitive advantage, environment
Articles 2007-10-30
Cablevision Industries settles rate complaint; elsewhere, Time Warner talks over complaint with Florida customer. (Time Warner Cable)(Brief Article)
Elsewhere, Time Warner talks over complaint with Florida customer Regulatory fallout from the 1992 Cable Act continues to take a financial and legal toll on the cable industry, including number-two-MSO Time Warner Inc. The FCC said Wednesday t Elsewhere,...
Tags: Time Warner Inc., cable, Cablevision Systems Corp., Time Warner Cable Inc.
Research articles 1996-06-17
Responding To Unjustified Complaint: Return
If you have received a complaint letter from customer against the product and wishes to return it, hence you have to give a response to the complaint letter and to inform the customer that you will not accept the return, here is the template.
Tags: LetterPremier.com
Tools & templates 2008-01-01
Responding To Unjustified Complaint: Damaged Shipment
If you have received a complaint letter from customer against the damaged shipment, hence you have to express apology and give a response to the complaint letter by making aware the customer about your terms and conditions for shipment procedure i.e. you will not be responsible for any kind of...
Tags: Shipment, LetterPremier.com
Tools & templates 2008-01-01
Texas Files Complaint against Ford over Incentive Programs Alleged Bias.(Knight Ridder/Tribune Business News)
Jul. 17--The State of Texas has filed a complaint against Ford Motor Co., contending that a major Ford program to improve customer satisfaction discriminates against some of its dealers. Jul. 17--The State of Texas has filed a complaint against Ford Motor Co., contending that...
Tags: Ford Motor Co., incentive, incentive program
Research articles 2000-07-17
You 'Auto' Know: New York Ranks Best and Worst Auto Insurers
If you want to know the best - and worst - auto insurers, read New York State's just released annual report of auto insurance rankings, based on the complaint ratios of all major carriers operating in the Empire State. The top ranked insurer is Rhode Island-based Amica,...
Tags: Insurance Company, American Express Group, Insurance, Business Operations, Corporate Insurance, Ed Leefeldt
Blog posts 2009-10-03
Dealing with Customer Inquiries
Businesses need mechanisms to respond to inquiries or requests for help from existing and potential customers. These customer helplines are essential for delivering support, service, advice, and information—and they add value to a business.To make sure your helpline is effective, staff it with knowledgeable people who have good interpersonal skills...
Tags: call center, customer, Customer relationship management (CRM)
Articles 2007-05-01
Planning Internal Marketing
While most companies allocate resources to understanding and communicating with their external customers, few make the same investment in time, energy, and money in communicating with their internal customers—their employees. Internal communications is traditionally viewed as the sole province of the Human Resources department, but it's essential to recognize the...
Tags: Employee, Communication, Customer, Staff, Marketing Research, Marketing, Brand, Internal Marketing, Marketing Program, Internal Marketing Success, BNET Editorial
Articles 2007-11-21
How Do I File a Complaint Against My Broker?
Dear Ali: I'm so mad at my real estate broker I could kill him. Who do I complain to? A: It depends what you want to complain about, but in the interest of stopping more violence like that in South Carolina --...
Tags: Agent, Broker, Real Estate, Business Operations, Alison Rogers
Blog posts 2009-03-30
How to Handle an Insane Customer
What do you do when the customer truly goes over the line?  Here's a real-life situation that happened to one of Sales Machine's regular readers.  It started as a typical "disgruntled customer" encounter but then escalated as follows: I did my best to let the...
Tags: Sales Call, Client, Sales Strategy, Sales Force Management, Sales, Geoffrey James
Blog posts 2009-01-06
Responding To Unjustified Complaint: Unfairly Treated
If you have received a complaint from customer against the unfair treatment given to him by your employee, and hence you have to express apology for the happened things and to inform the customer what you can do in coming time for processing the things with ease and in a...
Tags: Customer, LetterPremier.com
Tools & templates 2008-01-01
Six Steps To Integrating Complaint Data Into QA Decisions
From the executive summary: ‘The Quality Assurance QA professionals sometimes think their responsibility ends when the customer receives a product that meets internal product specifications. That means problems in design, marketing, installation, distribution, and after-sale use and maintenance are not always fully addressed. The process used to integrate complaint data...
Tags: QA, American Society For Quality
White papers 2003-02-01
Responding To Justified Complaint: Delayed Shipment
If you have received a complaint letter from customer against the delayed shipment, therefore you have to express apology and give a response to the complaint letter, here is the template.
Tags: LetterPremier.com
Tools & templates 2008-01-01
Responding To Justified Complaint: Return
If you have received a complaint letter from customer against the product and he/she wishes to return it, therefore you have to give a response to the complaint letter with assuring that you will accept the return of that product and will send the amount as soon as possible, here...
Tags: LetterPremier.com
Tools & templates 2008-01-01
Responding To Justified Complaint: Incorrect Shipment
If you have received a complaint letter from customer against the incorrect shipment, therefore you have to express apology and give a response to the complaint letter, here is the template.
Tags: Shipment, LetterPremier.com
Tools & templates 2008-01-01
Responding To Justified Complaint: Rudeness
If you have received a complaint letter from customer against the rude behaviour of your employee, hence you have to express apology and give a response to the complaint letter with assuring that it will never happen once again, here is the template.
Tags: LetterPremier.com
Tools & templates 2008-01-01
Local watchdog calls on company to tackle "complaint hotpspots".
M2 PRESSWIRE-30 June 2003-UK Government: Local watchdog calls on company to tackle "complaint hotpspots"C1994-2003 M2 COMMUNICATIONS LTD RDATE:06302003 WaterVoice North West, the regional water watchdog, will consider details of the complaints it received in the last year when it meets in...
Tags: United Utilities Plc.
Research articles 2003-06-30
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