BNET Business Dictionary
Business Definition for: Customer Complaint
- see Complaint
Additional Resources
- The Seven Habits of Customer Champions
- Competition's fierce and purse strings are pulling ever tighter as the credit crunch bites. So save yourself some marketing spend and keep your customers happy. Business guru Tom Peters said: "It is the greatest kept secret in the global economy today. If you can provide awesome care...
- Blog posts 2008-04-16
- Responding To Justified Complaint: Damaged Shipment
- To apologize and respond to a customer complaint for the damaged shipment, this template of a formal letter will be useful.
- Tools & templates 2008-01-01
- Dealing with a Customer Incident
- It’s definitely a moment of tension: A customer is unhappy, perhaps irate, and is seeking both attention and satisfaction. Or perhaps a customer has suffered a major setback, perhaps from a storm or fire—and the customer is looking to you to rescue his business. If a company employee tries to...
- Articles 2007-02-28
- Using E-mail to Negotiate
- It's not unusual to conduct negotiations via e-mail. It's fast, convenient, reliable—and global, so we can conduct almost all preliminary discussions without spending time and money on travel. We're no longer captive to time zone differences or long waiting periods before connecting with the right person.We do, however, face new...
- Articles 2007-10-30
- Cablevision Industries settles rate complaint; elsewhere, Time Warner talks over complaint with Florida customer. (Time Warner Cable)(Brief Article)
- Elsewhere, Time Warner talks over complaint with Florida customer Regulatory fallout from the 1992 Cable Act continues to take a financial and legal toll on the cable industry, including number-two-MSO Time Warner Inc. The FCC said Wednesday t Elsewhere,...
- Research articles 1996-06-17
- Responding To Unjustified Complaint: Return
- If you have received a complaint letter from customer against the product and wishes to return it, hence you have to give a response to the complaint letter and to inform the customer that you will not accept the return, here is the template.
- Tools & templates 2008-01-01
- Responding To Unjustified Complaint: Damaged Shipment
- If you have received a complaint letter from customer against the damaged shipment, hence you have to express apology and give a response to the complaint letter by making aware the customer about your terms and conditions for shipment procedure i.e. you will not be responsible for any kind of...
- Tools & templates 2008-01-01
- Texas Files Complaint against Ford over Incentive Programs Alleged Bias.(Knight Ridder/Tribune Business News)
- Jul. 17--The State of Texas has filed a complaint against Ford Motor Co., contending that a major Ford program to improve customer satisfaction discriminates against some of its dealers. Jul. 17--The State of Texas has filed a complaint against Ford Motor Co., contending that...
- Research articles 2000-07-17
- You 'Auto' Know: New York Ranks Best and Worst Auto Insurers
- If you want to know the best - and worst - auto insurers, read New York State's just released annual report of auto insurance rankings, based on the complaint ratios of all major carriers operating in the Empire State. The top ranked insurer is Rhode Island-based Amica,...
- Blog posts 2009-10-03
- Dealing with Customer Inquiries
- Businesses need mechanisms to respond to inquiries or requests for help from existing and potential customers. These customer helplines are essential for delivering support, service, advice, and information—and they add value to a business.To make sure your helpline is effective, staff it with knowledgeable people who have good interpersonal skills...
- Articles 2007-05-01
- Planning Internal Marketing
- While most companies allocate resources to understanding and communicating with their external customers, few make the same investment in time, energy, and money in communicating with their internal customers—their employees. Internal communications is traditionally viewed as the sole province of the Human Resources department, but it's essential to recognize the...
- Articles 2007-11-21
- How Do I File a Complaint Against My Broker?
- Dear Ali: I'm so mad at my real estate broker I could kill him. Who do I complain to? A: It depends what you want to complain about, but in the interest of stopping more violence like that in South Carolina --...
- Blog posts 2009-03-30
- How to Handle an Insane Customer
- What do you do when the customer truly goes over the line? Here's a real-life situation that happened to one of Sales Machine's regular readers. It started as a typical "disgruntled customer" encounter but then escalated as follows: I did my best to let the...
- Blog posts 2009-01-06
- Responding To Unjustified Complaint: Unfairly Treated
- If you have received a complaint from customer against the unfair treatment given to him by your employee, and hence you have to express apology for the happened things and to inform the customer what you can do in coming time for processing the things with ease and in a...
- Tools & templates 2008-01-01
- Six Steps To Integrating Complaint Data Into QA Decisions
- From the executive summary: ‘The Quality Assurance QA professionals sometimes think their responsibility ends when the customer receives a product that meets internal product specifications. That means problems in design, marketing, installation, distribution, and after-sale use and maintenance are not always fully addressed. The process used to integrate complaint data...
- White papers 2003-02-01
- Responding To Justified Complaint: Delayed Shipment
- If you have received a complaint letter from customer against the delayed shipment, therefore you have to express apology and give a response to the complaint letter, here is the template.
- Tools & templates 2008-01-01
- Responding To Justified Complaint: Return
- If you have received a complaint letter from customer against the product and he/she wishes to return it, therefore you have to give a response to the complaint letter with assuring that you will accept the return of that product and will send the amount as soon as possible, here...
- Tools & templates 2008-01-01
- Responding To Justified Complaint: Incorrect Shipment
- If you have received a complaint letter from customer against the incorrect shipment, therefore you have to express apology and give a response to the complaint letter, here is the template.
- Tools & templates 2008-01-01
- Responding To Justified Complaint: Rudeness
- If you have received a complaint letter from customer against the rude behaviour of your employee, hence you have to express apology and give a response to the complaint letter with assuring that it will never happen once again, here is the template.
- Tools & templates 2008-01-01
- Local watchdog calls on company to tackle "complaint hotpspots".
- M2 PRESSWIRE-30 June 2003-UK Government: Local watchdog calls on company to tackle "complaint hotpspots"C1994-2003 M2 COMMUNICATIONS LTD RDATE:06302003 WaterVoice North West, the regional water watchdog, will consider details of the complaints it received in the last year when it meets in...
- Research articles 2003-06-30
