BNET Business Dictionary
Business Definition for: Customer Flow
- the number and pattern of customers coming into a store or passing through a railway or bus station, airport, or other large service, retail, or leisure area. Customer flow can be monitored by observation, time lapse or normal closed circuit television, or, less satisfactorily, by analysis of purchase data. This provides useful information about the number of customers, flow patterns, bottlenecks, areas not visited, and other aspects of consumer behavior.
Additional Resources
- LakeWest Group's Annual POS Survey Reveals ROI Justification Key as Retailers Focus on Customer Service, Multi-Channel Integration, and Store Resource Management
- LakeWest Group, the leading independent retail management consulting firm, recently completed its 6th Annual POS (Point-of-Sale) Benchmarking Survey of the Top 100 Specialty Retailers. LakeWest Group found that retailers continue to focus on enhancing customers' shopping experiences by differentiating service offerings, while remaining focused on their overall return on investment...
- Research articles 2005-01-13
- Avoiding Cash-Flow Problems
- Cash flow is the life blood of any business, and a core indicator of an enterprise's financial health and viability. While not a failsafe way to appraise performance, cash flow is as good a barometer as any to quickly judge the financial performance of an entire company, an operating unit,...
- Articles 2007-11-14
- Flow Manufacturing is the Essential Component in Your Supply Chain Strategy
- The article tells that the industry has got a new ERP System to back bone the company's information management infrastructure. Now the industry is entering the new age of Supply Chain Management trying to tie all the nodes of the supply chain together so that materials flow seamlessly along a...
- White papers 2003-01-01
- Surveying comScore’s Cash Flow
- comScore said third-quarter 2008 adjusted EDITDA was $7.2 million, above the top end of its prior guidance of $5.4 million to $5.7 million, driven by strong growth in subscription sales from both new and existing customers on a year-over-year and sequential basis. Growth initiatives at the provider of digital marketing...
- Blog posts 2008-11-14
- Improving Supply Chain Flow.(www.irc.caltech.edu)(Brief Article)
- Developed by the California Institute of Technology, this two-day seminar provides an advanced view of flow-based operations strategies and principles. Flow-based operations match capacity and fast cycle execution to customer demand across th Developed by the California Institute...
- Research articles 2000-05-01
- Customer Spending Boosts Virgin Media
- By Kate HoltonLONDON (Reuters UK) - Cable operator Virgin Media VMEDVMED added 8,100 net users in the third quarter and pushed its customer's average spend to a record high, boosting its operating cash flow ahead of forecasts.Virgin Media, which competes with pay-TV company BSkyB BSY and broadband providers such as...
- News items 2009-10-29
- Mentor Graphics and Calypto Design Systems Announce Customer-Proven Electronic System Level Synthesis and Verification Flow Featuring Catapult C Synthesis and SLEC Sequential Equivalence Checker
- WILSONVILLE, Ore. -- Mentor Graphics Corporation (NASDAQ:MENT) today announced the availability of a new electronic system level ESL hardware design and verfication flow featuring Mentor's Catapult[R] C Synthesis tool and Calypto Design Systems' SLEC sequential equivalence checker. Proven during trials at customer sites throughout the world and recently by STARC,...
- Research articles 2008-01-14
- SoundBite Communications Enhances OnDemand Customer Communications Platform with AutoManage Call Flow Functionality; Unique Technology Automatically Monitors, Adjusts Call Rates and Other Factors for Maximum Campaign Results
- BURLINGTON, Mass. -- SoundBite Communications, the leading provider of OnDemand Customer CommunicationsTM solutions, today announced that it has incorporated AutoManageTM call flow technology into its hosted, OnDemand interactive voice messaging IVM platform. The unique AutoManage functionality dynamically monitors call connection rates, ring and hold times and other campaign call flow...
- Research articles 2005-07-21
- Internally-Generated Cash Flow
- One should know how much money it costs to add a new salesperson to your staff and how long before that salesperson starts to generate positive cash flow. Other companies can cut back on advertising and promotion. Customers who see a company fall from excellent customer service to poor customer...
- White papers 2003-01-01
- Managed Customer Loyalty: The Key to CRM Success
- "Losing customers costs companies millions each year. For every customer lost, companies must spend six times more revenue on acquiring a replacement than it would cost to incorporate customer loyalty strategies into their marketing efforts. Today's CRM models have centralized data points and integrate various contact channels within operations, but...
- White papers 2003-01-01
- Demand-driven flow
- This article is about the future, where sales reps will find their "edge" lies in wrapping fast, targeted delivery systems around their products. Demand-driven flow techniques – in which inventory decisions are tied to actual customer sales – might be their best ticket.The sales rep should take time to understand...
- Case studies 1998-03-12
- Cadence Collaborates With IBM and Chartered to Deliver 90-NM Low-Power, Yield-Aware Reference Flow; Offering Enables Customer Success By Accelerating Time to Market for SoC Designs
- SAN JOSE, Calif. -- Cadence Design Systems, Inc. (NASDAQ:CDNS) today announced immediate availability of a 90-nanometer reference flow that addresses power-management and design-yield issues. The new flow is part of an ongoing collaboration with IBM and Chartered Semiconductor Manufacturing. The companies developed this design reference flow for the 90-nm low-power...
- Research articles 2006-02-27
- Flow International receives Value Enhancement Award
- Flow International Corporation (NASDAQ: FLOW), announces that is has been awarded Frost & Sullivan's 2005 Customer Value Enhancement Award for its role as market leader in the Special Machine Tools Space. "Over the years, Flow has continuously proven itself as the top quality provider of waterjet cutting systems, waterjet...
- Research articles 2005-09-01
- A Large US Based Retail Brokerage and Investment Firm: Providing an Integrated Solution to Manage and Track Customer Requests
- The client is one of the largest US based retail brokerage and investment firm. The key requirements were the need for supporting an evolving business process, customized resource scheduling mechanism for resource forecasting and limited mechanism to capture various metrics like Traffic Light reporting, readiness of the Service request to...
- Case studies
- Shenick to launch diversifEye integrated network and application test system at ITU Telecom Geneva; Shenick to showcase its 'True to live' per customer, per service, per flow emulation and performance analysis test system with unique productivty and autom
- M2 PRESSWIRE-9 October 2003-Shenick: Shenick to launch diversifEye integrated network and application test system at ITU Telecom Geneva; Shenick to showcase its 'True to live' per customer, per service, per flow emulation and performance analysis test system with unique productivty and automation benefitsC1994-2003 M2 COMMUNICATIONS ...
- Research articles 2003-10-09
- Market analysis firm Frost & Sullivan presented ABB Inc. with a Customer Value Enhancement Award for its pressure and flow transmitter and sensor product line
- Market analysis firm Frost & Sullivan presented ABB Inc. with a Customer Value Enhancement Award for its pressure and flow transmitter and sensor product line. Frost & Sullivan gave the award to ABB's Instrumentation Business Unit, recognizing the overall performance of its instrumentation transmitter and sensor products and its continued...
- Research articles 2004-10-01
- CarMax, Inc. F3Q09 (Quarter End 11/30/08) Earnings Transcript
- Question-and-Answer Session Operator Operator Instructions Our first question comes from the line of Brian Nagel – UBS. Brian Nagel – UBS With respect, you mentioned in your prepared remarks and your press release, that you routed more of your financing applications to your third-party providers. First, have...
- Earnings calls 2008-12-19
- 10 Signs Your Customer Is Going Under
- One survival strategy in these uncertain times is to make sure your firm has a healthy reserve of cash and that you closely monitor your customers and try to work more closely with ones that have few cash problems of their own. That's the advice of management...
- Blog posts 2009-01-23
- Cold-Flow Snafu Hits New Zealand Diesel
- New Zealand Refining Company NZRC -- the nation's sole refinery, supplying several major-brand wholesalers/retailers -- is suffering thousands of customer complaints of diesel filter plugging, possibly due to faulty blending of a cold-flow additive. The "Dodiflow" additive was supplied this year to NZRC by European chemical supplier, Clariant, replacing...
- Research articles 2001-06-11
- Comcast Q2: Earnings Beat, Cash Flow Above Expectations
- Comcast CMCSA shares are on the rise Thursday morning after the U.S.’s largest cable operator beat expectations for EPS on in-line revenue for its Q2. The company managed to beat analysts’ free cash flow projections as capital expenditures continued to decline despite the rollout of several interesting initiatives including wireless...
- External links 2009-08-06
