BNET Business Dictionary
Business Definition for: Customer Focus
- an organizational orientation toward satisfying the needs of potential and actual customers. Customer focus is considered to be one of the keys to business success. Achieving customer focus involves ensuring that the whole organization, and not just frontline service staff, puts its customers first. All activities, from the planning of a new product to its production, marketing, and after-sales care, should be built around the customer. Every department and every employee should share the same customer-focused vision. This can be aided by practicing good customer relationship management and maintaining a customer relations program.
Additional Resources
- Tips & Tools: How To Run Customer Focus Groups Successfully
- Despite claims and ad campaigns to the contrary, many companies are doing a poor job of establishing productive dialogues with their customers. A simple but effective way to help remedy this is to run regular customer focus groups. A focus group is a face-to-face meeting with a sampling of the...
- White papers 2007-12-01
- Hilton International wins Best Customer Focus award at The National Business Awards 2005.
- M2 PRESSWIRE-22 November 2005-HILTON: Hilton International wins Best Customer Focus award at The National Business Awards 2005C1994-2005 M2 COMMUNICATIONS LTD RDATE:22112005 Hilton International, the world's best known hotel brand, has triumphed at the prestigious UK National Business Awards for a second...
- Research articles 2005-11-22
- FROST & SULLIVAN: Competitive differentiation th through customer focus pushes CRM market to glory.
- M2 PRESSWIRE-6 August 1999-FROST & SULLIVAN: Competitive differentiation through customer focus pushes customer relationship management market to glory C1994-99 M2 COMMUNICATIONS LTD RDATE:060899 * The European Market for Customer Relation Management CRM. (Report 3703). A new study by...
- Research articles 1999-08-06
- Customer Focus at the Rockridge BART Station
- OAKLAND, Calif.--BUSINESS WIRE--July 29, 1998--On Thursday, July 30, between 4 p.m. and 6 p.m., at the Rockridge BART Station, BART will host a "Customer Focus" outreach program.BART Customer Service Staff, BART Police Officers and Operations Supervisors will be on hand to answer questions and listen to customer concerns.Additionally, as part...
- Research articles 1998-07-29
- ADVISORY/Customer Focus at the Hayward BART Station
- --BUSINESS WIRE-- Tomorrow (Wednesday, Oct. 21) between 4 p.m. and 6 p.m., at the Hayward BART Station, BART will host a "Customer Focus" outreach program. BART Customer Service Staff, Transportation Supervisors and BART Police Officers will be on hand to answer questions and listen to customer concerns. ...
- Research articles 1998-10-20
- NSF panel notes shoe buyers need more customer focus. (National Shoe Fair of America)
- NSF panel notes shoe buyers need more customer focus NSF panel notes shoe buyers need more customer focus
- Research articles 1990-12-10
- CLARENT: Clarent wins Frost & Sullivan 1999 Market En Engineering Customer Focus Award.
- M2 PRESSWIRE-14 December 1999-CLARENT: Clarent wins Frost & Sullivan 1999 Market Engineering Customer Focus Award C1994-99 M2 COMMUNICATIONS LTD RDATE:141299 REDWOOD CITY, California -- Clarent* Corporation (Nasdaq: CLRN), a worldwide leader in providing carrier-grade, phone-to-phone Internet Protocol IP telephony, announced...
- Research articles 1999-12-14
- BART Hosting Capitol Corridor Customer Focus at Fremont Station
- OAKLAND, Calif.--BUSINESS WIRE--July 28, 1999-- Tomorrow, Thursday, July 29, BART will host the fifth and final "Customer Focus" of the month. This month's Customer Focus events have centered on Capitol Corridor service between Sacramento and San Jose. Tomorrow's event will be held at the Fremont BART Station,...
- Research articles 1999-07-28
- Lorien Customer Focus provides Express route to enlightenment.
- M2 PRESSWIRE-26 July 2004-Lorien Customer Focus (including the Lorien 'Younique' brand): Lorien Customer Focus provides Express route to enlightenmentC1994-2004 M2 COMMUNICATIONS LTD RDATE:07262004 When Britain`s only scheduled coach network National Express - the coach division of leading international public transport provider,...
- Research articles 2004-07-26
- GM: Saturn's customer focus forms foundation for e-e-commerce activities.
- M2 PRESSWIRE-17 December 1999-GM: Saturn's customer focus forms foundation for e-commerce activities C1994-99 M2 COMMUNICATIONS LTD RDATE:161299 TROY, Mich. -- Long before the first Saturn went on sale in the fall of 1990, the company laid down principles that redefined customer...
- Research articles 1999-12-17
- BART Customer Focus/Ticket Exchange This Thursday at Montgomery Station
- SAN FRANCISCO--BUSINESS WIRE--Nov. 10, 1998--BART will host a combination Customer Focus/Ticket Exchange from 3 p.m. to 6 p.m. this Thursday, Nov. 12, inside the paid area of the Montgomery Street BART Station, and sample Clif Bar "natural energy bars" will be distributed outside the exit gate. Managers from various...
- Research articles 1998-11-11
- Baltimore-based Vertis Inc. releases results of ' Customer Focus
- Vertis Inc., of Baltimore, a provider of targeted advertising, media and marketing services, released the results of its proprietary Customer Focus 2004: Office Supply study, showing that parents are the most likely buyers of office supply products. According to the study, 74 percent of total adults with children spent up...
- Research articles 2004-12-14
- ADAC Selected as Winner of 1998 Frost & Sullivan Market Engineering Product Line and Customer Focus Strategy Award
- MILPITAS, Calif.--BW HealthWire--Sept. 25, 1998--ADAC Laboratories (Nasdaq:ADAC) is pleased to announce that it has been selected as the recipient of the 1998 Frost & Sullivan Market Engineering Product Line and Customer Focus Strategy Award in the Reconditioned / Refurbished Diagnostic Imaging Device Market.
- Research articles 1998-09-25
- Mitsubishi Forklift Trucks Opens Customer Focus Area at National Dealer Meeting; Continuing Mitsubishi Forklift Trucks' commitment to product reliability
- HOUSTON -- Mitsubishi Forklift Trucks officially opened its new Customer Focus Area last month to rave reviews from dealers attending the annual dealer conference in Houston.
- Research articles 2005-12-05
- American fills three existing officer vacancies; Hettermann, Garcia and Frizzell bring strong strategic skills to critical roles; Carrier also enhances customer focus with marketing realignment.
- M2 PRESSWIRE-18 September 2003-American Airlines: American fills three existing officer vacancies; Hettermann, Garcia and Frizzell bring strong strategic skills to critical roles; Carrier also enhances customer focus with marketing realignmentC1994-2003 M2 COMMUNICATIONS LTD RDATE:09172003 FORT WORTH, Texas: Three professionals, highly...
- Research articles 2003-09-18
- Banks losing customer focus
- The financial services industry needs to become more attuned to the demands of the community if it wants to win over new generations of customers. That's the view of some key financial leaders who attended Australian Banking & Finance magazine's Adaptive & Innovative Banks Conference in Sydney. Rohan...
- Research articles 2006-01-31
- Slow Shift to Customer Focus Locks Retail Financial Services Firms in Neutral, Says Study
- NEW YORK--BUSINESS WIRE--Nov. 16, 1998-- 85% of survey respondents believe retaining loyal customers will be a major challenge in the future, but only one in five are highly confident their company is currently securing long-term relationships Gear up or give up the race for customers!...
- Research articles 1998-11-16
- BART Hosting Capitol Corridor Customer Focus at Rockridge Station
- OAKLAND, Calif.--BUSINESS WIRE--July 21, 1999-- This Thursday, July 22, BART will host the fourth in a month-long series of "Customer Focus" events that center on Capitol Corridor service between Sacramento and San Jose. Thursday's event will be held at the Rockridge BART Station, between 4 p.m. and 6...
- Research articles 1999-07-21
- Purchasing Decisions of Back to School Shoppers Heavily Influenced by Ad Inserts — New Vertis Customer Focus Study Analyzes Purchase Trends for Back to School Season
- BALTIMORE -- Vertis Communications today announced the results of its proprietary Customer FocusR 2006: Back to School study, which reveals that 33 percent of adults with children are influenced the most by advertising inserts when making their purchasing decisions. More specifically 57 percent of fashion shoppers who consider "best value"...
- Research articles 2006-08-28
- Aviva makes it investment in efficiency and customer focus enhancements.
- M2 PRESSWIRE-23 February 2004-Tata Consultancy Services: Aviva makes it investment in efficiency and customer focus enhancementsC1994-2004 M2 COMMUNICATIONS LTD RDATE:02202004 Tata Consultancy Services TCS, one of the world's top 20 IT consulting firms and India's largest provider of IT services to...
- Research articles 2004-02-23
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