BNET Business Dictionary
Business Definition for: Customer Relations
- the approach of an organization to winning and retaining customers. The most critical activity of any organization wishing to stay in business is its approach to dealing with its customers. Putting customers at the center of all activities is seen by many as an integral part of quality, pricing, and product differentiation. On one level, customer relations means keeping customers fully informed, turning complaints into opportunities, and genuinely listening to customers. On another level, being a customer-focused organization means ensuring that all activities relating to tradingâ€"for example, planning, design, production, marketing, and after-sales of a product or serviceâ€"are built around the customer, and that every department and individual employee understands and shares the same vision. Only then can a company deliver continuous customer satisfaction and experience good customer relations.
- Also known as Customer Care
Additional Resources
- RAYTHEON: Raytheon Aircraft names C. Don Cary vice pr president - Customer Relations.
- M2 PRESSWIRE-9 November 1999-RAYTHEON: Raytheon Aircraft names C. Don Cary vice president - Customer Relations C1994-99 M2 COMMUNICATIONS LTD RDATE:081199 WICHITA, Kan. -- C. Don Cary is the new vice president - Customer Relations at Raytheon Aircraft Company. ...
- Research articles 1999-11-09
- People in Wireless News: Frank Guignon Named Martin Group's TCE Customer Relations Manager
- Wireless News 12-01-2004 People in Wireless News: Frank Guignon Named Martin Group's TCE Customer Relations Manager WIRELESS NEWS-1 December 2004-People in Wireless News: Frank Guignon Named Martin Group's TCE Customer Relations Manager C2004 10Meters - http://www.10meters.com ...
- Research articles 2004-12-01
- The Department of Transportation's Federal Motor Carrier Safety Administration plans a solicitation for training support services in the broad areas of office support, office administration, training logistics, customer relations, instructional design, an
- The Department of Transportation's Federal Motor Carrier Safety Administration plans a solicitation for training support services in the broad areas of office support, office administration, training logistics, customer relations, ... The Department of Transportation's Federal Motor Carrier Safety Administration plans a solicitation for training support...
- Research articles 2006-02-24
- Ticket to the right relationship.(customer relations management)(Column)
- A number of truths are becoming clear in the area of customer relations management. For instance, not every product sale adds value to a relationship. Furthermore, the majority of the contributing factors to a relationship have nothing to do with a product getting sold. recognizing customer value is the right...
- Research articles 1999-05-01
- Best barometer. (Southwest Airlines Chmn Herb Kelleher on customer relations)(Brief Article)
- 00-00-0000 ONE ELEMENT OF THE ORIGINAL Southwest Airlines culture that has changed due to the company's growth is that chairman Herb Keller no longer can read every letter the airline receives. "But if our people in customer relations de 00-00-0000 ...
- Research articles 1996-01-08
- Sport-Haley, Inc. Announces Appointment of Jan Beemer as Customer Relations Liaison
- Sport-Haley, Inc. (NASDAQ: SPOR) ("Sport-Haley") today announced the appointment of Jan Beemer to the position of Customer Relations Liaison. Ms. Beemer brings over twenty years of golf industry and retail merchandising experience to Sport-Haley, having worked on both the customer and vendor sides of the golf apparel business for such...
- Research articles 2006-05-08
- Hyundai to dealers: Boost customer relations.(News)(Brief Article)
- Byline: Mark Rechtin Bob Cosmai, CEO of Hyundai Motor America, knows it takes more than short-term good sales to make a franchise succeed. Hyundai needs better customer relations at its dealerships. "We don't want to be a one-shot wonder,'' Cosmai says....
- Research articles 2004-11-01
- ICCM-West to Discuss How Mickey Mouse Became a Customer Relations Icon; Noted Disney Veteran Heads Program Agenda
- Business Editors Call Center West 2003 CHICAGO--BUSINESS WIRE--Nov. 12, 2003 Two high-powered educational tracks and a keynote from the man once responsible for turning Mickey Mouse into a customer relations dynamo will highlight ICCM-West, November 17-19, 2003 at the Century Plaza Hotel in Los Angeles. (www.iccm.com) ...
- Research articles 2003-11-12
- Modeling Of Supplier-Customer Relations In Supply Chains
- In the paper we analyze supplier-customer relations in supply chains. Information asymmetry is one of the most powerful sources of inefficiency. Information technology has lead to communication, coordination and cooperation among units in supply chains. Building of different types of strategic partnerships and different type of contracts among participants can...
- White papers 2004-05-20
- Kodak Names Jeffrey Hayzlett Chief Marketing Officer for Graphic Communications Group; Industry veteran brings 24 years of marketing, sales, customer relations experience
- ROCHESTER, N.Y. -- Eastman Kodak Company has named Jeffrey Hayzlett chief marketing officer and vice president for its Graphic Communications Group GCG. Hayzlett has nearly 25 years of international marketing, sales and customer relations management experience in the graphic communications industry.
- Research articles 2006-04-24
- Palm Names John Hartnett Senior Vice President Worldwide Sales & Customer Relations
- SUNNYVALE, Calif. -- Palm, Inc. (Nasdaq:PALM) today announced that John Hartnett has been promoted to senior vice president, worldwide sales and customer relations. Hartnett reports to Ed Colligan, Palm president and chief executive officer.
- Research articles 2005-11-30
- Chuck Hyde, customer relations manager of the Soderquist Center for Leadership & Ethics at John Brown University in Siloam Springs, has been promoted to director of business development
- [ILLUSTRATION OMITTED] Chuck Hyde, customer relations manager of the Soderquist Center for Leadership & Ethics at John Brown University in Siloam Springs, has been promoted to director of business development. Tony Hawk, the former director of business development, announced his departure from the center in January to accept a...
- Research articles 2008-02-11
- William O'Hara accepts new position as executive director of customer relations/special projects
- EDEN PRAIRIE, Minn.--BUSINESS WIRE--Dec. 11, 1995--SHUFFLE MASTER, INC. (NASDAQ/NMS:SHFL) announced today that William O'Hara has resigned as a director and officer but will remain with the company as executive director of customer relations/special projects.John G. Breeding, chairman and CEO stated, "On behalf of the Board, I would like to...
- Research articles 1995-12-11
- Maximizing customer relations via the Internet
- Anonymous Contracting Business 10-01-2000 Maximizing customer relations via the Internet Byline: Anonymous Volume: 57 Number: 10 ISSN: 02794071 Publication Date: 10-01-2000 Page: H4 Type: Periodical Language: English This month's HVACRshowplace.com executive interview is with Larry Jackman, vice president of marketing for Greenheck. Greenheck, manufacturer of a...
- Research articles 2000-10-01
- Ariens Company First to Respond to Dealer Needs; New Software Will Improve Dealer Communications and Enhance Customer Relations
- BRILLION, Wis.--BUSINESS WIRE--March 2, 1999--Ariens Company, a leading producer of outdoor power equipment, announced today the implementation of a new dealer communications network designed by ARI Network Services, Inc.(NASDAQ/NMS:ARIS). This network will improve its dealer/distributor communications and enhance its customer relations. "This new system gives our dealers many advantages...
- Research articles 1999-03-02
- Frank Guignon Named Martin Group's TCE Customer Relations Manager
- MITCHELL, S.D. -- Martin Group, a leading software, business services, and engineering provider for the telecommunications industry, today announces that Mr. Frank Guignon has joined Martin Group as Customer Relations Manager for the Telecommunications Consulting & Engineering TCE business unit. He reports directly to Mr. Peter Rasmusson, TCE General Manager....
- Research articles 2004-12-01
- Astute Solutions Lands Aer Lingus; Republic of Ireland's National Airline to Revamp Customer Relations with Astute's ePowerCenter™
- COLUMBUS, Ohio -- The June travel surge will mark the beginning of enhanced service for travelers on Aer Lingus, Ireland's national airline. Astute Solutions announced today that Aer Lingus chose its ePowerCenterTM solution to integrate and streamline its customer relations operations in New York and at its Dublin Airport headquarters....
- Research articles 2006-05-31
- Siebel intros eMedia 7. (In Brief).(customer relationship management software)(Brief Article)
- Customer-relations management CRM is an issue for cable operators and satellite providers, but many have relied on homegrown computer systems to help answer customer billing questions and other service issues. CRM software provider Siebel i Customer-relations management CRM...
- Research articles 2002-03-25
- Customer And Supplier Relations
- The article is about the supplier evaluations as supplier's plays an important role in the market to maintain the healthy relation with the customer. A statement is discussed as "Be more than just another supplier" in the article to highlight the importance of supplier. As an automotive supplier, it is...
- White papers 2003-01-10
- Roadway Express Names Carol A. Drehs Coordinator of Investor and Public Relations
- AKRON, Ohio--AutomotiveWire--Jan. 25, 1999--Roadway Express, Inc. (Nasdaq:ROAD) announces the addition of Carol A. Drehs as Coordinator -- Investor and Public Relations. She will report to John Hyre, Director -- Investor and Public Relations, and will be responsible for coordinating efforts of press relations and public affairs. Drehs brings to...
- Research articles 1999-01-25
