BNET Business Dictionary
Business Definition for: Performance Prism
- a framework for measuring company performance which takes account of the two-way relationships between an organization and all its stakeholders. The performance prism was developed by researchers from the Centre for Business Performance at Cranfield School of Management in England and Accenture. The model takes a similar approach to the balanced scorecard in that nonfinancial measures of performance are analyzed, but it takes account of a wider range of stakeholders including investors, customers, employees, suppliers, regulators, and communities. The factors to be analyzed are represented as the five faces of a prism: stakeholder wants and stakeholder contribution at the ends, and strategies, processes, and capabilities as the three internal facets.
Additional Resources
- Building a Cross-functional Team
- Most projects require a wide variety of skills to complete the work involved, so if you're managing a project of any type, it's likely that you'll have to work with a group of people from different backgrounds.
- Articles 2007-02-01
- Q&A: Go the extra mile before writing off an employee
- A member has just been promoted to director of IS and finds that an employee seems unqualified to work in IS/IT.
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- Sample Marketing and Sales Plan Presentation
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- Negotiating a Better Package When You Start Work
- When you start a new job, you have a unique opportunity to position yourself as a valuable asset in the organization and to set your level of compensation accordingly.
- Articles 2007-02-01
- Coordinating a Volunteer Workforce
- Volunteers are an important part of the business culture. Organizations can leverage volunteers in many ways to help them meet institutional goals.
- Articles 2007-02-01
- Developing Assertiveness
- Do people get the better of you at work, so that you end up doing the tasks no one wants to do?
- Articles 2007-02-01
- Getting Your Message Across
- Getting any message to anyone implies some type of transmission. But getting your message across means that you want what you transmit to be received in a particular way.
- Articles 2007-02-01
- Harnessing Your Team's Creativity
- Everyone has a creative spark, but many factors can inhibit its ignition. Part of a manager's role is to see the spark in his/her people, encourage its ignition, and then champion its success.
- Articles 2007-02-01
- Measure out your criticism to avoid the 'micromanager' label
- Micromanaging your staff is a surefire way to breed resentment and a lack of productivity.
- Articles 2007-02-01
- Increasing Customer Lifetime Value
- "Customer lifetime value" CLV or LTV is a way of measuring how much your customers are worth over the time they buy your products and services.
- Articles 2007-02-01
- Conduct Your Own Competitive Analysis
- Articles 2007-02-05
- An Introduction to the Microsoft Office 2007 Ribbon Interface
- Articles 2007-02-05
- Giving and Receiving Feedback
- Most people assume that the experience of giving or receiving feedback will be a negative and uncomfortable one. This doesn’t have to be the case, however. It is good practice to highlight positive achievements or traits in any type of feedback situation.Feedback is, in fact, a gift. When providing feedback,...
- Articles 2007-02-15
- Managing Perceptions
- Many factors influence the way in which we perceive the world and the people in it. Our different cultural backgrounds, life experiences, and personal values all affect our interactions and relationships with others, as do our personalities, our social skills, and our styles and approaches to dealing with people and...
- Articles 2007-02-15
- Managing Your Image
- Most of us think image management is for PR consultants and celebrities. The truth is that by managing your own image well, you can enhance your reputation as a competent and dependable worker and effective communicator, and thereby, open the door to new career opportunities.Image management starts with first impressions:...
- Articles 2007-02-15
- Managing Your Time
- For most people, time is a tricky concept that we can only try to control. Perhaps that is because it is a purely human phenomenon. Animals don’t understand the idea. They live in time; they are in the moment; the present is all that counts. Remembering this can be useful...
- Articles 2007-02-15
- Succeeding As a First-time Manager
- You got the promotion: congratulations! You’re now a manager and will probably be responsible for managing a team of up to 15 people, either in your present company, or in a new organization. This is obviously an exciting challenge for you, though you may feel somewhat daunted at the prospect,...
- Articles 2007-02-15
- Encouraging a Better Response to Direct Mail Campaigns
- Direct mail offers the advantage of a simple and immediate measure of success: the response rate. Another advantage of direct mail is that you can test the variables before committing all your resources to a particular approach. You can aim for realistic results while you keep your expenses within your...
- Articles 2007-02-15
- What Is Private Equity?
- The term "private equity" encompasses a range of techniques used to finance commercial ventures in ways that do not involve the use of publicly tradable assets such as corporate stock or bonds.
- Articles 2007-02-23
